Digital Commerce Ops Specialist (Remote)

Placements24; Rustenburg; Hybrid; ZAR 360,000 - 600,000; Full time

Job summary

Placements24 is seeking an E-commerce Operations Specialist to oversee day-to-day online store operations in a fully remote role serving South Africa and beyond. You will manage product listings, pricing, and content, while coordinating fulfillment and customer service.

You will analyze sales data, collaborate with marketing, and drive improvements to the customer journey, ensuring regulatory compliance and seamless cross‑department collaboration.

Qualifications

• Bachelor-level degree in Business, Marketing, IT or related field.
• 2–4 years in e-commerce operations or online retail management.
• Experience with Shopify, Magento or WooCommerce and CMS.
• Strong understanding of online merchandising, SEO basics and digital marketing.

Responsibilities

• Manage and maintain the e-commerce platform with accurate listings, pricing, and content.
• Oversee order processing, fulfillment, and shipping logistics for timely delivery.
• Monitor website performance and coordinate with IT for bug fixes.
• Analyze sales, traffic, and conversion data to identify optimization opportunities.
• Collaborate with marketing to implement online campaigns and promotions.
• Handle customer service inquiries related to online orders and shipping.
• Improve navigation, usability and checkout processes for a better customer experience.
• Ensure compliance with e-commerce regulations and data privacy policies.
• Maintain relationships with logistics providers and vendors.
• Stay updated with e-commerce trends to drive innovations.

Skills

E-commerce operations

Analytical skills

SEO principles

Data interpretation

Communication skills

Independent / proactive

Education

Bachelor's degree in Business, Marketing, IT, or related field

Tools

Shopify

Magento

WooCommerce

CMS

Google Analytics

Job description

Placements24 is seeking an E-commerce Operations Specialist to oversee day-to-day online store operations in a fully remote role serving South Africa and beyond. You will manage product listings, pricing, and content, while coordinating fulfillment and customer service.

You will analyze sales data, collaborate with marketing, and drive improvements to the customer journey, ensuring regulatory compliance and seamless cross‑department collaboration.