Remote E‑Commerce Operations Pro: Fulfillment & CX

Placements24; Cape Town; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Medical aid

Retirement contributions

Remote-first culture

Job summary

Placements24, based in Cape Town, is seeking a dedicated remote E-commerce Operations Specialist to oversee daily operations of the online store from home. You will manage order processing, customer service, and product listings to ensure a smooth customer journey.

The role requires strong organizational skills, familiarity with Shopify/WooCommerce and CRM systems, and the ability to work independently in a remote setting to support a national brand.

Qualifications

• Proven experience in e-commerce operations.
• Experience with Shopify or WooCommerce.
• Strong communication and problem-solving skills.
• Attention to detail and organizational skills.
• Ability to work independently in a remote setting.

Responsibilities

• Manage and optimize the e-commerce order fulfillment process from checkout to delivery.
• Monitor website performance and liaise with technical teams to resolve issues promptly.
• Handle customer inquiries via email, chat, and phone with professionalism.
• Update product listings, descriptions, and pricing on the platform.
• Process returns, exchanges and refunds per policy.
• Analyze e-commerce data to identify trends and bottlenecks and drive improvements.
• Collaborate with marketing and sales to support campaigns and launches.
• Ensure inventory levels are reflected on the site and coordinate with fulfillment centers.
• Develop and maintain standard operating procedures for e-commerce operations.
• Contribute to improving the online customer journey and user experience.

Skills

E-commerce operations

Shopify / WooCommerce

CRM systems

Communication skills

Remote work

Tools

Shopify

WooCommerce

CRM software

Google Workspace

Microsoft Office

Job description

Placements24, based in Cape Town, is seeking a dedicated remote E-commerce Operations Specialist to oversee daily operations of the online store from home. You will manage order processing, customer service, and product listings to ensure a smooth customer journey.

The role requires strong organizational skills, familiarity with Shopify/WooCommerce and CRM systems, and the ability to work independently in a remote setting to support a national brand.