Remote E-commerce Operations Specialist

Placements24; Gqeberha; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Career advancement opportunities

Job summary

Placements24 is seeking a highly organized Remote E-commerce Operations Coordinator to manage online sales operations and ensure a seamless customer experience from order placement to delivery.

You will oversee product listings, inventory, fulfillment coordination with 3PLs, and customer service across email, chat, and phone, while analyzing performance data to drive improvements in a fast-paced digital environment.

Qualifications

• Minimum 2–3 years of experience in e-commerce operations or online retail.
• Proven experience with e-commerce platforms (Shopify, Magento, WooCommerce).
• Strong understanding of online sales processes, order fulfillment and customer service.
• Excellent analytical and problem‑solving skills with data interpretation.
• Proficiency in e-commerce analytics tools (Google Analytics).
• Exceptional written and verbal communication and strong organizational skills.
• Ability to work independently from a home office with reliable internet.

Responsibilities

• Manage day‑to‑day operations of the e‑commerce platform including listings, inventory, and orders.
• Coordinate with 3PL providers and carriers for timely order fulfillment.
• Monitor website performance, troubleshoot issues, and liaise with development team.
• Handle customer inquiries via email, chat, and phone to ensure satisfaction.
• Analyze sales data, traffic, and conversions to identify trends and improvements.
• Implement and optimize online promotional campaigns and pricing strategies.
• Ensure compliance with online trading and data privacy policies.
• Prepare regular e‑commerce performance reports for management.

Skills

E-commerce operations

Analytical thinking

Communication skills

Time management

Independent work

Tools

Shopify

Magento

WooCommerce

Google Analytics

Google Workspace

Microsoft Office

Job description

Placements24 is seeking a highly organized Remote E-commerce Operations Coordinator to manage online sales operations and ensure a seamless customer experience from order placement to delivery.

You will oversee product listings, inventory, fulfillment coordination with 3PLs, and customer service across email, chat, and phone, while analyzing performance data to drive improvements in a fast-paced digital environment.