Remote E‑commerce Fulfillment Specialist

Placements24; Sandton; Hybrid; ZAR 150,000 - 250,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Professional development

Job summary

Placements24 is a fast-growing online retailer seeking a motivated Remote E-commerce Fulfillment Specialist to optimize our online order fulfillment from anywhere in South Africa. You will manage orders, inventory, shipping coordination, and customer liaison, ensuring accuracy and timely delivery.

The role requires strong knowledge of e-commerce logistics, proficiency with platforms like Shopify or WooCommerce, and excellent organizational skills to handle multiple tasks in a remote environment.

Qualifications

• Proven experience in e-commerce fulfillment or related logistics.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication.
• Ability to work independently in a remote setting.
• Familiarity with Shopify or WooCommerce is a plus.

Responsibilities

• Oversee the entire e-commerce order fulfillment process remotely, ensuring accuracy and efficiency.
• Manage inventory levels across various platforms, coordinating with 3PL providers when necessary.
• Process and track online orders, ensuring timely dispatch and delivery confirmation.
• Liaise with shipping carriers to arrange pickups, track shipments, and resolve any delivery issues.
• Handle customer inquiries related to order status, shipping, and returns, providing timely and accurate support.
• Monitor fulfillment performance metrics and identify areas for process improvement.
• Collaborate with marketing and sales teams to ensure smooth promotional order fulfillment.
• Maintain accurate records of inventory, orders, and shipping information.
• Ensure compliance with all relevant e-commerce and shipping regulations.
• Proactively identify and resolve potential fulfillment bottlenecks or issues.

Skills

E-commerce fulfilment

Time management

Communication

Problem-solving

Tools

Shopify

WooCommerce

Order management systems

MS Office / Google Workspace

Job description

Placements24 is a fast-growing online retailer seeking a motivated Remote E-commerce Fulfillment Specialist to optimize our online order fulfillment from anywhere in South Africa. You will manage orders, inventory, shipping coordination, and customer liaison, ensuring accuracy and timely delivery.

The role requires strong knowledge of e-commerce logistics, proficiency with platforms like Shopify or WooCommerce, and excellent organizational skills to handle multiple tasks in a remote environment.