Remote E-commerce Operations Expert

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 260,000 - 420,000; Full time

Benefits offered by this job

Remote work

Bonuses based on metrics

Health and wellness benefits

Retirement savings plan

Employee discount

Professional development

Flexible schedule

Equipment provided

Job summary

Placements24 is seeking a highly organized Remote E-commerce Operations Specialist to join its online division. You will oversee order processing, fulfillment, inventory, and content management to ensure smooth customer experiences in a fully remote setting.

Ideal candidates have 3+ years in e-commerce operations, hands-on experience with Shopify/Magento/WooCommerce, strong analytical skills, and the ability to work independently while collaborating with marketing and logistics teams.

Qualifications

• 3+ years in e-commerce operations, online retail, or related field.
• Experience with e-commerce platforms (Shopify/Magento/WooCommerce) and inventory systems.
• Strong understanding of order fulfillment, shipping and returns processes.
• Excellent analytical skills with data analysis and reporting.
• Attention to detail and strong organizational abilities.
• Ability to work independently in a remote setting.
• Proficiency with MS Office, especially Excel.
• Bachelor’s degree in Business/Marketing/IT is a plus.
• Experience working remotely and self-management.

Responsibilities

• Oversee daily e-commerce operations including order processing, fulfillment, and shipping coordination.
• Maintain accurate product information, pricing and inventory on the platform.
• Monitor website performance and coordinate with dev teams for issues.
• Process returns and exchanges efficiently for a positive post-purchase experience.
• Collaborate with marketing to run online promotions and accurate listings.
• Analyze sales data, traffic, and conversion to suggest improvements.
• Ensure compliance with e-commerce regulations and best practices.
• Manage relationships with third-party logistics providers and ensure timely delivery.
• Contribute to process improvements and workflow efficiencies.
• Provide support to customer service for escalated online orders.

Skills

E-commerce operations

Inventory management

Data analysis (Excel)

Independent work

Communication

Education

Bachelor’s degree (Business/Marketing/IT)

Tools

Shopify

Magento

WooCommerce

Job description

Placements24 is seeking a highly organized Remote E-commerce Operations Specialist to join its online division. You will oversee order processing, fulfillment, inventory, and content management to ensure smooth customer experiences in a fully remote setting.

Ideal candidates have 3+ years in e-commerce operations, hands-on experience with Shopify/Magento/WooCommerce, strong analytical skills, and the ability to work independently while collaborating with marketing and logistics teams.