Remote E-commerce Operations Specialist

Placements24; Gauteng; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Flexible schedule

Job summary

Placements24 is seeking a detail-oriented Remote E-commerce Operations Coordinator to support our online retail business. This role covers order processing, fulfillment, inventory management, and customer support liaison, with collaboration across teams and partners.

The ideal candidate will have 2–3 years in e-commerce operations, familiarity with Shopify/Magento, and strong organizational skills for a fast-paced online environment. Remote work offers flexibility and growth opportunities.

Qualifications

• Bachelor's or associate degree in business/admin/logistics or related field.
• 2–3 years of experience in e-commerce operations or logistics/admin roles.
• Familiarity with Shopify/Magento and order management systems.
• Strong organizational and communication skills, remote work capability.

Responsibilities

• Coordinate end-to-end e-commerce order fulfillment.
• Monitor inventory across online channels and communicate needs.
• Liaise with 3PL providers for timely shipments.
• Handle customer service inquiries related to orders, shipping, and returns.
• Process returns and exchanges per policy.
• Maintain product information accuracy on the website.
• Generate and analyze operational reports on orders and inventory.
• Identify bottlenecks and propose process improvements.
• Support implementation of new e-commerce initiatives and system updates.
• Ensure compliance with regulations and procedures.

Skills

Organizational skills

Attention to detail

Written communication

Verbal communication

Proactive problem-solving

Education

Bachelor's degree

Tools

Shopify

Magento

Order management systems

Excel

Job description

Placements24 is seeking a detail-oriented Remote E-commerce Operations Coordinator to support our online retail business. This role covers order processing, fulfillment, inventory management, and customer support liaison, with collaboration across teams and partners.

The ideal candidate will have 2–3 years in e-commerce operations, familiarity with Shopify/Magento, and strong organizational skills for a fast-paced online environment. Remote work offers flexibility and growth opportunities.