Remote E-commerce Operations Specialist

Placements24; Benoni; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health benefits

Ample paid time off

Job summary

Placements24 is seeking a highly motivated Remote E-commerce Operations Coordinator to ensure seamless day-to-day online retail operations. You will manage product listings, inventory, order fulfillment, and customer service in a fully remote role.

The ideal candidate has hands-on experience with Shopify/WooCommerce/Magento, strong Excel skills, and the ability to analyze data and improve the online customer journey. Remote work requires strong self-discipline and excellent communication.

Qualifications

• Proven experience in e-commerce operations or online retail management.
• Strong understanding of Shopify, WooCommerce or Magento and online sales processes.
• Excellent organizational and multitasking abilities.
• Proficiency with e-commerce analytics tools and MS Excel.
• Strong written and verbal communication for remote collaboration.
• Ability to work independently and troubleshoot in a remote setting.
• Familiarity with OMS/WMS is a plus.
• Bachelor's degree in Business, Marketing or related field preferred.
• Reliable internet connection and dedicated workspace required.

Responsibilities

• Oversee daily e-commerce operations, including site updates and inventory.
• Coordinate order processing, fulfillment and shipping with providers.
• Monitor site performance and user experience, resolve issues.
• Handle customer inquiries regarding orders, shipping and returns.
• Analyze sales data and operational metrics to identify trends.
• Collaborate with marketing, sales and IT to execute online strategy.
• Develop and maintain SOPs for e-commerce operations.
• Assist in managing e-commerce platforms ensuring data accuracy.
• Process product returns and exchanges with accurate records.
• Stay updated on e-commerce best practices and trends.
• Ensure compliance with regulations and company policies.
• Generate regular KPI reports.

Job description

Placements24 is seeking a highly motivated Remote E-commerce Operations Coordinator to ensure seamless day-to-day online retail operations. You will manage product listings, inventory, order fulfillment, and customer service in a fully remote role.

The ideal candidate has hands-on experience with Shopify/WooCommerce/Magento, strong Excel skills, and the ability to analyze data and improve the online customer journey. Remote work requires strong self-discipline and excellent communication.