Remote E‑Commerce Operations Specialist

Placements24; LegKraal Gate; Híbrido; ZAR 180.000 - 280.000; Jornada completa

Descripción de la vacante

Placements24 is seeking a dedicated Remote E-commerce Operations Coordinator to manage end-to-end online sales, order fulfillment, inventory, and customer service from a home office.

The ideal candidate will bring experience with Shopify or WooCommerce, strong organizational skills, and the ability to optimize the customer journey in a fast-paced FMCG environment. This fully remote role offers flexible working arrangements and growth opportunities.

Formación

• Bachelor's degree or relevant diploma in Business Administration, E-commerce, or related field.
• Minimum 2 years' experience in e-commerce operations or related role, FMCG preferred.
• Proven experience with e-commerce platforms (Shopify, WooCommerce) and order management systems.
• Strong understanding of online sales, inventory management, and logistics.
• Excellent customer service and communication skills; highly organized and detail-oriented.
• Ability to work independently in a remote environment.
• Proficiency in MS Office and familiarity with analytics tools.

Responsabilidades

• Manage daily e-commerce operations including order processing, inventory updates, and website content.
• Coordinate with fulfillment partners and logistics providers for timely delivery.
• Oversee inventory levels across online channels and rotate stock to prevent stockouts.
• Respond to customer inquiries and resolve issues related to orders and shipping.
• Analyze e-commerce sales data to identify trends and improvement opportunities.
• Collaborate with marketing teams to support online promotions and campaigns.
• Ensure accuracy of product listings and descriptions on the platform.
• Assist onboarding of new products and SKUs to the store.
• Identify opportunities to improve the customer journey and streamline processes.

Conocimientos

Customer service

Communication

Organization

Attention to detail

Time management

Remote work

Educación

Bachelor's degree or diploma in Business Administration, E-commerce, or related field

Herramientas

Shopify

WooCommerce

Order management systems

MS Office Suite

Analytics tools

Descripción del empleo

Placements24 is seeking a dedicated Remote E-commerce Operations Coordinator to manage end-to-end online sales, order fulfillment, inventory, and customer service from a home office.

The ideal candidate will bring experience with Shopify or WooCommerce, strong organizational skills, and the ability to optimize the customer journey in a fast-paced FMCG environment. This fully remote role offers flexible working arrangements and growth opportunities.