Remote E-commerce Operations Leader

Placements24; Pietermaritzburg; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Access to e‑commerce technologies

Job summary

WhatJobs Direct is seeking a Senior E-commerce Operations Specialist to oversee day-to-day operations of an online retail platform in a remote-first setup across South Africa.

The role focuses on optimizing order processing, inventory, fulfillment, and shipping, with a strong emphasis on data-driven improvements and cross-functional collaboration to drive efficiency and customer satisfaction.

Qualifications

• Minimum 5 years in e-commerce operations or related field.
• Experience managing complex operational workflows in retail.
• Strong analytical and problem-solving skills.
• Proficiency with e-commerce platforms and inventory systems.
• Understanding of supply chain and logistics principles.
• Excellent communication and leadership abilities.

Responsibilities

• Manage e-commerce operational activities including order processing, inventory, fulfillment and shipping.
• Develop strategies to improve efficiency, reduce costs and enhance customer satisfaction.
• Monitor KPIs and provide reports to senior management.
• Collaborate with marketing, sales, IT and customer service to execute e-commerce strategies.
• Troubleshoot and resolve operational issues promptly.
• Oversee relationships with 3PL providers and vendors.
• Identify opportunities for process and tech improvements.
• Ensure compliance with regulations and internal policies.

Skills

Analytical thinking

Problem solving

Leadership

Cross-functional collaboration

Shopify/Magento/WooCommerce

Inventory management

Data interpretation

Education

Bachelor’s degree in Business Administration or Logistics

Tools

Shopify

Magento

WooCommerce

Job description

WhatJobs Direct is seeking a Senior E-commerce Operations Specialist to oversee day-to-day operations of an online retail platform in a remote-first setup across South Africa.

The role focuses on optimizing order processing, inventory, fulfillment, and shipping, with a strong emphasis on data-driven improvements and cross-functional collaboration to drive efficiency and customer satisfaction.