Remote E-commerce Operations Coordinator

Placements24; Soweto; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work

Flexible hours

Competitive salary

Job summary

Placements24 is seeking a meticulous Remote E-commerce Operations Coordinator to oversee day-to-day operations of our online store, from order placement to delivery.

You will manage orders, coordinate with 3PLs, monitor stock, address customer inquiries, and generate performance reports. This fully remote role offers flexible hours and a chance to impact e-commerce growth.

Qualifications

• Proven experience in e-commerce operations or related online retail role.
• Strong understanding of e-commerce platforms, OMS, and shipping processes.
• Excellent organizational skills and attention to detail.
• Proficiency in spreadsheets for data tracking and analysis.
• Ability to work remotely and meet deadlines.

Responsibilities

• Manage and process online orders efficiently.
• Coordinate with 3PL providers and internal teams for dispatch and delivery.
• Monitor inventory across e-commerce channels and flag stock issues.
• Handle customer inquiries related to orders, shipping, returns via email/chat.
• Generate reports on order volume, fulfillment times, and metrics.
• Collaborate with marketing and sales to support online promotions.
• Improve operational workflows and customer satisfaction.

Skills

E-commerce operations

Order fulfillment

Data tracking

Remote work

Communication

Excel

Google Sheets

OMS

Tools

OMS

Excel

Google Sheets

Job description

About the Role

Our client is a rapidly growing e-commerce retailer seeking a meticulous and proactive Remote E-commerce Operations Coordinator. This position is fully remote, allowing you to contribute to our client's online success from anywhere. You will be responsible for overseeing the day-to-day operations of our e-commerce platform, ensuring a seamless customer experience from order placement to delivery. This role requires a strong understanding of online retail processes, excellent organizational skills, and a knack for problem-solving. You will play a vital role in managing online orders, coordinating with fulfillment partners, and optimizing operational workflows to support business growth. We are looking for someone who is passionate about e-commerce and driven to ensure operational excellence.

Key Responsibilities

• Manage and process online orders efficiently, ensuring accuracy and timely fulfillment.
• Coordinate with third-party logistics (3PL) providers and internal teams to ensure smooth dispatch and delivery of orders.
• Monitor inventory levels across e-commerce channels and communicate any stock-related issues.
• Handle customer inquiries related to orders, shipping, and returns via email and chat.
• Troubleshoot and resolve operational issues that may arise in the e-commerce fulfillment process.
• Assist in optimizing the e-commerce platform's user experience and checkout process.
• Generate reports on order volume, fulfillment times, and customer service metrics.
• Ensure compliance with company policies and e-commerce best practices.
• Collaborate with marketing and sales teams to support online promotions and campaigns.
• Continuously seek ways to improve operational efficiency and customer satisfaction in the online space.

Requirements

• Proven experience in e-commerce operations, order fulfillment, or a related online retail role.
• Strong understanding of e-commerce platforms, order management systems (OMS), and shipping processes.
• Excellent organizational skills and attention to detail in managing multiple tasks.
• Proficiency in using spreadsheets (e.g., Excel, Google Sheets) for data tracking and analysis.
• Effective written and verbal communication skills, suitable for remote interaction.
• Ability to work independently, manage time effectively, and meet deadlines.
• Problem-solving skills and a proactive approach to identifying and resolving issues.
• Familiarity with CRM systems is a plus.
• Experience working in a remote environment is advantageous.
• A passion for e-commerce and delivering exceptional online customer experiences.

Benefits

• Fully remote work opportunity with flexible hours.
• Competitive salary and benefits package.
• Opportunity to be a key player in a growing e-commerce business.
• Professional development in e-commerce operations and digital retail.
• Collaborative and dynamic remote team environment.
• Contribute to shaping the online customer journey.
• Work from the convenience of your home.