E-commerce Customer Service Representative

Placements24; Stellenbosch; Híbrido; ZAR 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonuses

Health insurance

Paid time off

Career progression

Remote-friendly

Descripción de la vacante

Placements24 is seeking a dedicated E-commerce Customer Service Representative to join our remote team. You will handle customer inquiries via email, chat, and phone, resolve issues, process orders, and maintain accurate CRM records to ensure a seamless online shopping experience for Stellenbosch customers and beyond.

The ideal candidate has proven customer service experience, excellent written and verbal communication, strong problem-solving skills, and the ability to work independently in a

Formación

• Experience in customer service, preferably in e-commerce.
• Excellent written and verbal communication skills.
• Strong problem-solving and a customer-first attitude.
• Proficiency with CRM software and online communication tools.
• Ability to work independently in a remote setting.
• Familiarity with online retail platforms and processes.

Responsabilidades

• Respond to customer inquiries via email, chat, and phone about orders and products.
• Resolve complaints efficiently with a first-contact resolution aim.
• Process online orders, returns, exchanges, and refunds per policy.
• Provide accurate product information to help purchasing decisions.
• Escalate complex issues to supervisors as needed.
• Maintain detailed CRM records of interactions and transactions.

Conocimientos

Customer service

Communication

Problem solving

CRM software

Remote work

Herramientas

CRM software

Descripción del empleo

About the Role

Our client is seeking a dedicated and customer-centric E-commerce Customer Service Representative to join their expanding online retail division. This is a fully remote position, offering the convenience of working from home while providing essential support to our online customers. You will be responsible for handling customer inquiries, resolving issues, and ensuring a seamless online shopping experience. Your role will be critical in maintaining customer satisfaction and fostering brand loyalty for our digital presence, which serves customers across Stellenbosch and beyond.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone regarding orders, products, and services.
• Resolve customer complaints and issues efficiently and empathetically, aiming for first-contact resolution.
• Process online orders, returns, exchanges, and refunds according to company policies.
• Provide accurate product information and guidance to assist customers in their purchasing decisions.
• Escalate complex issues to relevant departments or supervisors for resolution.
• Maintain detailed records of customer interactions and transactions in the CRM system.

Requirements

• Proven experience in a customer service role, preferably within an e-commerce environment.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and a customer-first attitude.
• Proficiency in using customer relationship management (CRM) software and online communication tools.
• Ability to work independently and manage time effectively in a remote setting.
• Familiarity with online retail platforms and processes.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Comprehensive health and dental insurance plans.
• Generous paid time off and holiday leave.
• Opportunities for skill development and career progression within e-commerce.
• The flexibility and comfort of a remote work environment .