Remote E-commerce Fulfillment Specialist

Placements24; Sandton; Hybrid; ZAR 150,000 - 250,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Professional development

Job summary

Placements24 is a fast-growing online retailer seeking a motivated Remote E-commerce Fulfillment Specialist to optimize our online order fulfillment from anywhere in South Africa. You will manage orders, inventory, shipping coordination, and customer liaison, ensuring accuracy and timely delivery.

The role requires strong knowledge of e-commerce logistics, proficiency with platforms like Shopify or WooCommerce, and excellent organizational skills to handle multiple tasks in a remote environment.

Qualifications

• Proven experience in e-commerce fulfillment or related logistics.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication.
• Ability to work independently in a remote setting.
• Familiarity with Shopify or WooCommerce is a plus.

Responsibilities

• Oversee the entire e-commerce order fulfillment process remotely, ensuring accuracy and efficiency.
• Manage inventory levels across various platforms, coordinating with 3PL providers when necessary.
• Process and track online orders, ensuring timely dispatch and delivery confirmation.
• Liaise with shipping carriers to arrange pickups, track shipments, and resolve any delivery issues.
• Handle customer inquiries related to order status, shipping, and returns, providing timely and accurate support.
• Monitor fulfillment performance metrics and identify areas for process improvement.
• Collaborate with marketing and sales teams to ensure smooth promotional order fulfillment.
• Maintain accurate records of inventory, orders, and shipping information.
• Ensure compliance with all relevant e-commerce and shipping regulations.
• Proactively identify and resolve potential fulfillment bottlenecks or issues.

Skills

E-commerce fulfilment

Time management

Communication

Problem-solving

Tools

Shopify

WooCommerce

Order management systems

MS Office / Google Workspace

Job description

About the Role

Our client, a fast-growing online retailer, is seeking a motivated and detail-oriented Remote E-commerce Fulfillment Specialist to join their expanding operations team. This fully remote position allows you to contribute to the efficiency and success of our online order fulfillment process from anywhere in South Africa. You will be responsible for managing and optimizing the entire fulfillment cycle, from order processing and inventory management to shipping coordination and customer service liaison, all handled virtually. The ideal candidate possesses a strong understanding of e-commerce logistics, excellent organizational skills, and the ability to manage multiple tasks in a fast‑paced, remote environment. You will play a key role in ensuring timely and accurate delivery of products to our valued customers, upholding our commitment to exceptional service.

Key Responsibilities

• Oversee the entire e-commerce order fulfillment process remotely, ensuring accuracy and efficiency.
• Manage inventory levels across various platforms, coordinating with third‑party logistics (3PL) providers when necessary.
• Process and track online orders, ensuring timely dispatch and delivery confirmation.
• Liaise with shipping carriers to arrange pickups, track shipments, and resolve any delivery issues.
• Handle customer inquiries related to order status, shipping, and returns, providing timely and accurate support.
• Monitor fulfillment performance metrics and identify areas for process improvement.
• Collaborate with marketing and sales teams to ensure smooth promotional order fulfillment.
• Maintain accurate records of inventory, orders, and shipping information.
• Ensure compliance with all relevant e-commerce and shipping regulations.
• Proactively identify and resolve potential fulfillment bottlenecks or issues.

Requirements

• Proven experience in e-commerce fulfillment, online order processing, or a related logistics role.
• Strong understanding of the e-commerce landscape and fulfillment best practices.
• Proficiency in e-commerce platforms (e.g., Shopify, WooCommerce) and order management systems.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Strong problem‑solving abilities and a proactive approach to challenges.
• Excellent written and verbal communication skills.
• Ability to work independently, manage your own schedule, and meet deadlines in a remote setting.
• Proficiency in MS Office Suite or Google Workspace.
• Familiarity with shipping carrier software and processes is a plus.
• A dedicated home office setup with reliable internet connectivity.

Benefits

This fully remote position offers a competitive salary and a flexible work schedule. Our client provides a supportive virtual work environment and opportunities for professional development within the rapidly growing e-commerce sector. You will be part of an innovative company that values employee autonomy and performance. Enjoy the convenience of working from home while contributing to a critical business function. Access to online training and resources will be provided to support your growth. This role is ideal for a self‑motivated individual looking for a challenging and rewarding career in remote logistics. Join a team that is passionate about delivering excellent customer experiences and shaping the future of online retail fulfillment. The company offers regular virtual team‑building activities to foster connection and collaboration among remote employees.