Remote Online Retail Specialist — Customer Support & Orders

Placements24; Upington; Hybrid; ZAR 167,000 - 234,000; Full time

Benefits offered by this job

Competitive salary

Remote work bonuses

Flexible hours

Career growth

Team environment

Job summary

Placements24 is seeking a dedicated Online Retail Assistant to join our fully remote team, supporting operations for our e-commerce presence. You will manage online orders and assist customers to ensure a seamless shopping experience.

You will respond to inquiries via email, chat and social media, update listings, and collaborate with the e-commerce team to improve the customer journey in a remote setup. This role is ideal for an organized communicator who enjoys fast-paced online retail.

Qualifications

• Experience in customer service, e-commerce, or online role.
• Excellent written and verbal communication.
• Ability to work independently in a remote setting.

Responsibilities

• Process and manage online customer orders with accuracy and timeliness.
• Respond to customer inquiries via email, chat, and social media.
• Assist customers with product information, order tracking, and returns/exchanges.
• Update product information and manage listings on the e-commerce platform.
• Collaborate with the e-commerce team to improve website functionality and customer journey.

Skills

Customer service

E-commerce

Communication skills

E-commerce platforms

Organizational skills

Remote work independence

Tools

E-commerce platforms

Job description

Placements24 is seeking a dedicated Online Retail Assistant to join our fully remote team, supporting operations for our e-commerce presence. You will manage online orders and assist customers to ensure a seamless shopping experience.

You will respond to inquiries via email, chat and social media, update listings, and collaborate with the e-commerce team to improve the customer journey in a remote setup. This role is ideal for an organized communicator who enjoys fast-paced online retail.