Remote E-Commerce Customer Support Specialist

Placements24; Centurion; Hybrid; ZAR 83,000 - 152,000; Full time

Benefits offered by this job

Competitive hourly wage

Health, dental, vision coverage

Paid training and development

Employee discount

Flexible remote work schedule

Job summary

Placements24 seeks an E-commerce Customer Service Representative to join its fully remote support team. You will handle inquiries via email, chat, and phone to ensure prompt resolutions and a positive shopping experience.

The role requires strong English communication, basic computer skills, and a reliable home office setup for a remote environment. Training and development are provided, with opportunities for bonuses based on performance.

Qualifications

• High school diploma or equivalent, some college coursework preferred.
• Previous customer service experience, preferably in ecommerce or retail.
• Excellent written and verbal English communication.
• Proficiency with computers and CRM/e-commerce tools.
• Strong problem-solving skills and calm under pressure.
• Ability to set up a dedicated home office for remote work.

Responsibilities

• Respond promptly to customer inquiries via email, chat, and phone.
• Troubleshoot issues and aim for first-contact resolution.
• Process orders, returns, and exchanges accurately.
• Provide product information and recommendations to customers.
• Document interactions in the CRM and escalate when needed.

Skills

Customer service

Written English

Verbal English

Problem solving

Education

High school diploma

Some college coursework

Tools

CRM systems

E-commerce platforms

Job description

Placements24 seeks an E-commerce Customer Service Representative to join its fully remote support team. You will handle inquiries via email, chat, and phone to ensure prompt resolutions and a positive shopping experience.

The role requires strong English communication, basic computer skills, and a reliable home office setup for a remote environment. Training and development are provided, with opportunities for bonuses based on performance.