Remote E-commerce Customer Support Specialist

Placements24; Upington; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Training and development

Fully remote

Job summary

Placements24 is hiring an E-commerce Customer Service Representative to join our fully remote support team serving customers in and around Upington. You will be the first point of contact, handling inquiries, resolving issues, and ensuring a positive post-purchase experience.

The role requires excellent communication, patience, and a customer-focused approach. You will manage orders, returns, and product information via phone, email, and live chat, while maintaining accurate CRM records and

Qualifications

• Experience in customer service, preferably ecommerce or retail support.
• Excellent verbal and written communication with a friendly tone.
• Strong CRM and ticketing system proficiency.
• Good problem-solving and empathy for challenging customers.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat promptly.
• Resolve issues related to orders, shipping, returns, and product information.
• Process orders, returns, and exchanges accurately.
• Provide product guidance to enhance the shopping experience.
• Maintain accurate customer records in the CRM.

Skills

Customer service experience

Excellent communication

CRM proficiency

Problem-solving

Remote work independence

Tools

CRM software

Ticketing systems

Job description

Placements24 is hiring an E-commerce Customer Service Representative to join our fully remote support team serving customers in and around Upington. You will be the first point of contact, handling inquiries, resolving issues, and ensuring a positive post-purchase experience.

The role requires excellent communication, patience, and a customer-focused approach. You will manage orders, returns, and product information via phone, email, and live chat, while maintaining accurate CRM records and