Remote E-commerce Community Manager

Placements24; LegKraal Gate; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Fully remote

Health insurance

Paid time off

Professional development

Global team

Job summary

Placements24 is seeking a Remote E-commerce Community Manager to grow and nurture our online communities from home. You will craft strategies, moderate discussions, and respond promptly to inquiries while representing the brand voice across social channels.

The role emphasizes content creation, engagement, and collaboration with marketing and product teams to capture customer insights and drive loyalty. A 3+ year background in community/ social roles is preferred.

Qualifications

• Excellent written and verbal communication abilities.
• Ability to foster engagement and build online relationships.
• Experience creating and curating content for online communities.

Responsibilities

• Develop and implement strategies to build a strong, engaged online community.
• Moderate platforms and respond to questions with empathy and timeliness.
• Collaborate with marketing, product, and customer service to relay community feedback.
• Create engaging content tailored for social channels to stimulate discussion.
• Monitor trends, report insights, and refine community tactics.

Skills

Communication skills

Community engagement

Content creation

Social media tools

Education

Bachelor's degree in Communications/Marketing/Sociology

Tools

Social media management tools

Job description

About the Role

Our client, a rapidly expanding e-commerce brand with a global reach, is seeking a passionate and proactive Remote E-commerce Community Manager to join their fully remote team. This role is essential for building, nurturing, and growing our client's online communities across various social media platforms and forums. The ideal candidate is an excellent communicator, adept at fostering engagement, managing online conversations, and representing the brand voice effectively. You will be responsible for developing community engagement strategies, moderating discussions, responding to customer inquiries, and gathering valuable feedback to inform product development and marketing efforts. This is an exciting opportunity to shape the online identity and customer loyalty for a growing e-commerce business from the comfort of your home.

Key Responsibilities

• Develop and implement strategies to build and foster a strong, engaged online community around the brand.
• Manage and moderate community platforms, including social media groups, forums, and comment sections.
• Engage actively with community members, responding to questions, comments, and concerns in a timely and empathetic manner.
• Create and curate engaging content specifically for community platforms to encourage interaction and discussion.
• Monitor online conversations, identify trends, and report on community sentiment and key insights.
• Act as a liaison between the community and internal teams (customer service, marketing, product development), relaying feedback and insights.
• Develop and implement community guidelines and policies to ensure a positive and respectful environment.
• Organize and facilitate online events, Q&A, and contests to drive engagement and loyalty.
• Identify and empower brand advocates and super-users within the community.
• Stay up-to-date with social media trends and community management best practices.

Requirements

• Proven experience (3+ years) as a Community Manager, Social Media Manager, or similar role, with a strong understanding of online community dynamics.
• Excellent written and verbal communication skills, with a friendly, approachable, and professional tone.
• Demonstrated ability to foster engagement and build relationships with online communities.
• Proficiency with social media management tools and community platforms.
• Experience in content creation and curation for various online channels.
• Strong understanding of social media best practices and trends.
• Ability to work independently and manage time effectively in a remote setting.
• Empathetic and customer-centric approach to problem-solving.
• Experience in the e-commerce industry is highly desirable.
• Bachelor's degree in Communications, Marketing, Sociology, or a related field is a plus.

Benefits

• This is a fully remote position, offering the flexibility and autonomy of working from home.
• Our client offers a competitive salary and performance-based bonuses.
• Comprehensive health insurance coverage is provided.
• Employees receive generous paid time off and flexible working hours.
• Opportunities for professional development, including online courses and workshops, are available.
• You will be part of a dynamic, globally distributed team that values collaboration and innovation.
• The company is committed to fostering a supportive and inclusive remote work culture.
• Access to cutting-edge communication and collaboration tools ensures seamless teamwork.
• Regular virtual team-building activities promote connection and camaraderie.