E-commerce Community Manager

Placements24; LegKraal Gate; Híbrido; ZAR 315.000 - 385.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-friendly role

Medical aid assistance

Descripción de la vacante

Placements24 is seeking an E-commerce Community Manager for a fully remote role. Build and nurture online communities, respond to customer inquiries, and drive brand advocacy across social channels. Collaborate with marketing and customer service to ensure a consistent brand experience.

The ideal candidate excels at authentic connection, content creation, and proactive social listening to enhance loyalty and gather customer insights for product and marketing strategies.

Formación

• Bachelor's degree in Communications, Marketing, English, or a related field.
• Strong written and verbal communication skills with a friendly tone.
• Experience with community building on social media.

Responsabilidades

• Develop strategies to build and engage the online community around the brand.
• Manage conversations on social media platforms and respond to inquiries.
• Identify brand advocates and foster relationships with loyal customers.
• Create engaging community-building initiatives and user-generated content campaigns.
• Track and report on community metrics like engagement and growth.

Conocimientos

Excellent written and verbal comms

Strong social media knowledge

Content creation & copywriting

Empathy and interpersonal skills

Remote work independence

Educación

Bachelor's degree in Communications/Marketing/English or related field

Herramientas

Social media management tools

Descripción del empleo

About the Role

Our client, a dynamic online retailer known for its curated selection of products, is seeking a passionate and engaging E-commerce Community Manager. This role is fully remote, offering the freedom to work from anywhere. You will be responsible for building, nurturing, and managing our client's online community across social media platforms and other digital channels. The ideal candidate is a proactive communicator, adept at fostering positive relationships with customers, responding to inquiries, and creating a sense of belonging around the brand. Your efforts will be crucial in enhancing customer loyalty, gathering feedback, and driving brand advocacy within the e-commerce space. If you excel at creating authentic connections and understand the power of community in digital commerce, this role is for you.

Key Responsibilities

• Develop and implement strategies to build and engage the online community around our client's e-commerce brand.
• Manage and actively participate in conversations on social media platforms (e.g., Facebook groups, Instagram comments, Twitter).
• Respond to customer inquiries, comments, and feedback in a timely, professional, and brand-aligned manner.
• Monitor online brand mentions and engage in relevant discussions.
• Identify and foster relationships with brand advocates, influencers, and loyal customers.
• Develop and execute community-building initiatives, such as contests, Q&A sessions, and user-generated content campaigns.
• Gather customer feedback and insights from community interactions to inform product development and marketing strategies.
• Collaborate with the marketing and customer service teams to ensure a consistent brand experience.
• Create and share engaging content that encourages interaction and builds community spirit.
• Track and report on key community metrics, such as engagement rates, sentiment, and growth.

Requirements

• Bachelor's degree in Communications, Marketing, English, or a related field.
• Proven experience as a Community Manager, Social Media Manager, or similar role, with a focus on community building.
• Excellent written and verbal communication skills, with a friendly and engaging tone.
• Strong understanding of various social media platforms and online community dynamics.
• Experience in customer service or customer relations is a significant advantage.
• Ability to create engaging content, including basic graphic design and copywriting.
• Proficiency in using social media management and monitoring tools.
• Ability to work independently and proactively manage tasks in a remote setting.
• Strong empathy and interpersonal skills.
• Passion for e-commerce and building authentic customer relationships.

Benefits

This fully remote position offers a competitive salary of R350,000 per annum, depending on experience. Enjoy the flexibility of working from any location while being part of a supportive and collaborative team. Our client provides comprehensive medical aid and opportunities for professional growth. This role is an excellent opportunity to make a significant impact on customer engagement and brand loyalty within the e-commerce sector.