Remote E-commerce Social Media Manager & Community Builder

Placements24; Klerksdorp; Hybride; ZAR 300 000 - 540 000; Plein temps

Avantages offerts par ce poste

Fully remote position

Competitive salary

Online learning resources

Collaborative remote team

Résumé du poste

Placements24 is seeking a remote E-commerce Social Media Manager & Community Builder to lead our client’s online presence. You will craft engaging campaigns, manage all channels, and nurture a vibrant customer community across Instagram, Facebook, TikTok, Pinterest and Twitter from anywhere in South Africa.

You’ll create compelling content, analyze performance, collaborate with marketing and product teams, and stay ahead of platform trends.

Qualifications

• Proven experience managing social media for an e-commerce brand.
• Portfolio showing campaigns and community growth across platforms.
• Excellent copywriting, editing and communication skills.
• Strong understanding of social media analytics and reporting.
• Familiarity with paid social advertising and budget management.

Responsabilités

• Develop and implement a comprehensive social media strategy aligned with e-commerce goals.
• Manage day-to-day operations of all social channels, including content planning, scheduling, posting, and engagement.
• Create compelling content (text, images, video) tailored to each platform.
• Foster community engagement by responding to comments, messages, and mentions in a timely manner.
• Identify influencers, brand advocates, and partners to expand reach and credibility.
• Monitor trends, competitor activity, and industry news to inform strategy.
• Analyze performance metrics and provide regular ROI insights.
• Collaborate with marketing and product teams for cohesive messaging and campaigns.
• Develop and execute social advertising campaigns to drive traffic and conversions.
• Stay updated on new features and best practices to improve performance.

Connaissances

Content creation

Copywriting

Analytics

Community building

Influencer marketing

Remote work

Time management

Outils

Hootsuite

Sprout Social

Description du poste

About the Role

Our client, an innovative online retailer, is seeking a passionate and experienced Remote E-commerce Social Media Manager & Community Builder to lead their social media strategy and foster a vibrant online community. This role is fully remote, allowing you to contribute your expertise from anywhere. You will be responsible for developing and executing engaging social media campaigns, managing all social channels, and cultivating strong relationships with customers and influencers. The ideal candidate understands the nuances of different social platforms, excels at content creation, and thrives on building authentic connections with an online audience. This is a unique opportunity to significantly shape our client's brand voice and community engagement efforts in the digital space, working autonomously and contributing to global e-commerce success.

Key Responsibilities

• Develop and implement a comprehensive social media strategy aligned with e-commerce goals.
• Manage day-to-day operations of all social media channels, including content planning, scheduling, posting, and engagement.
• Create compelling and shareable content (text, images, video) tailored to each social media platform.
• Foster community engagement by actively responding to comments, messages, and mentions in a timely and brand-appropriate manner.
• Identify and engage with key influencers, brand advocates, and potential partners to expand reach and credibility.
• Monitor social media trends, competitor activities, and relevant industry news to inform strategy and content.
• Analyze social media performance metrics and provide regular reports on key insights, engagement rates, and ROI.
• Collaborate with marketing and product teams to ensure cohesive messaging and campaign integration.
• Develop and execute social media advertising campaigns to drive traffic and conversions.
• Stay abreast of new social media features, tools, and best practices to continuously improve performance.

Requirements

• Proven experience managing social media for an e-commerce brand, with a portfolio showcasing successful campaigns and community growth.
• Demonstrated ability to create engaging and effective social media content across platforms like Instagram, Facebook, TikTok, Pinterest, and Twitter.
• Excellent copywriting, editing, and communication skills.
• Strong understanding of social media analytics tools and reporting.
• Experience with social media management platforms (e.g., Hootsuite, Sprout Social).
• Familiarity with paid social media advertising techniques and budget management.
• Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
• Passion for building online communities and fostering customer loyalty.
• Creative mindset with a keen eye for visual aesthetics.
• Experience with influencer marketing and outreach is a plus.

Benefits

• Fully remote position, offering excellent work-life balance and flexibility.
• Competitive salary and potential for performance-based incentives.
• Opportunity to build and shape a vibrant online community for a growing brand.
• Direct impact on brand visibility and customer engagement.
• Access to online learning resources for professional development.
• Collaborative and supportive remote team environment.