Remote E-commerce Community Manager

Placements24; Soweto; Hybrid; ZAR 300,000 - 540,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Performance-based incentives

Professional development resources

Collaborative team culture

Job summary

Placements24 is seeking a passionate Remote E-commerce Community Manager to join our fully remote team. You will be the primary point of contact for our online community, fostering relationships, responding to inquiries, moderating discussions, and creating engaging content across social platforms.

You'll collaborate with marketing and customer service to ensure a cohesive brand voice, analyze engagement metrics, and drive conversations that support our e-commerce goals from wherever you work in

Qualifications

• Proven experience as a Community Manager or similar in an e-commerce context.
• Demonstrable success in building online communities.
• Excellent written and verbal communication with empathetic storytelling.
• Proficiency in using social media management and community tools.
• Strong understanding of platforms (Facebook, Instagram, Twitter, Reddit, forums).
• Experience in content creation and curation for online audiences.
• Ability to work independently in a remote environment.
• Familiarity with e-commerce customer journey mapping is a plus.

Responsibilities

• Develop and implement strategies to grow an active online community across social media and forums.
• Create, curate, and share engaging content that resonates with the target audience.
• Monitor channels and respond promptly and professionally to comments and feedback.
• Moderate discussions to maintain a positive, brand-aligned environment.
• Identify and engage key community members, brand advocates, and influencers.
• Gather feedback to inform product development and marketing strategies.
• Analyze engagement metrics and report KPIs to the marketing team.
• Collaborate remotely with marketing, customer service, and product teams.
• Organize online events, contests, and Q&A sessions.
• Stay up-to-date with community management best practices and trends.

Skills

Community management

Social media strategy

Content creation

Customer engagement

Remote work

Storytelling

Education

Bachelor's degree in Marketing/Communications/Public Relations

Tools

Social media management tools

Job description

About the Role

Our client is seeking a passionate and experienced Remote E-commerce Community Manager to join their fully remote team. This role is vital for fostering a strong, engaged community around our brand, enhancing customer loyalty, and driving conversations that support our e-commerce goals. You will be the primary point of contact for our online community, responsible for building relationships, responding to inquiries, moderating discussions, and creating engaging content. The ideal candidate will have a proven track record in community management, excellent communication skills, and a deep understanding of social media platforms and online forums. Working remotely, you will collaborate with marketing and customer service teams to ensure a cohesive brand experience. This is a unique opportunity to shape our brand's online voice and cultivate a loyal customer base from the comfort of your own home. We are looking for a proactive, empathetic individual who thrives in a connected digital environment and is dedicated to building positive interactions.

Key Responsibilities

• Develop and implement strategies to build and grow an active and engaged online community across social media platforms and forums.
• Create, curate, and share relevant and engaging content that resonates with our target audience and encourages interaction.
• Monitor community channels, responding promptly and professionally to comments, questions, and feedback.
• Moderate online discussions to ensure a positive, respectful, and brand-aligned environment.
• Identify and engage with key community members, brand advocates, and influencers.
• Gather community feedback and insights to inform product development, marketing strategies, and customer service improvements.
• Analyze community engagement metrics and report on key performance indicators (KPIs) to the marketing team.
• Collaborate remotely with marketing, customer service, and product teams to ensure consistent brand messaging and address community needs.
• Organize and manage online community events, contests, and Q&A sessions.
• Stay up-to-date with the latest community management best practices, social media trends, and e-commerce strategies.

Requirements

• Proven experience as a Community Manager, Social Media Manager, or similar role, preferably within an e-commerce context.
• Demonstrable success in building and nurturing online communities.
• Excellent written and verbal communication skills, with a talent for engaging storytelling and empathetic communication.
• Proficiency in using social media management and community management tools.
• Strong understanding of social media platforms (Facebook, Instagram, Twitter, Reddit, forums, etc.) and their respective community engagement strategies.
• Experience in content creation and curation for online audiences.
• Ability to work independently, manage time effectively, and thrive in a remote work environment.
• Strong problem-solving skills and the ability to handle customer issues with tact.
• Familiarity with e-commerce platforms and customer journey mapping is a plus.
• Bachelor's degree in Marketing, Communications, Public Relations, or a related field is preferred.

Benefits

• Fully remote work arrangement offering ultimate flexibility and work-life balance.
• Competitive salary and potential for performance-based incentives.
• Opportunity to build and shape a vibrant community for a growing e-commerce brand.
• Collaborative and supportive remote team culture.
• Access to online professional development resources.
• Contribute directly to customer loyalty and brand advocacy.
• Be part of a company that embraces the future of work.