Remote E-commerce Community & Engagement Manager

Placements24; Durban; Híbrido; ZAR 300.000 - 480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote salary package

WFH flexibility

Opportunity to shape online commmunit

Growth within the company

Collaborative virtual team

Descripción de la vacante

Placements24 is seeking a Remote E-commerce Community & Engagement Manager to build and nurture online communities across social platforms from anywhere in South Africa. You will translate community activity into customer insights and potential sales.

The role requires a strong communicator with empathy, excellent organization, and a deep understanding of social media dynamics. This remote position emphasizes asynchronous work and outcomes, collaborating with marketing and support teams.

Formación

• Bachelor's degree in Communications, Marketing, English, Sociology or a related field.
• 3-5 years in social media or community management, preferably in an e-commerce context.
• Proven ability to grow and nurture online communities.
• Excellent written and verbal communication, empathetic and engaging interaction.
• Strong understanding of social media dynamics and platform algorithms.
• Experience with social listening tools and community platforms.

Responsabilidades

• Develop and implement a comprehensive community engagement strategy across social platforms and forums.
• Monitor conversations, respond promptly in a professional, brand-aligned manner.
• Foster a positive, inclusive environment and encourage user-generated content.
• Engage with influencers and brand advocates to amplify messaging.
• Plan online events and activities to boost engagement and loyalty.
• Analyze feedback and sentiment to provide actionable insights to teams.
• Maintain brand reputation and escalate issues when needed.
• Collaborate with content to align community content with marketing goals.
• Track metrics such as engagement, growth, sentiment, and conversions.
• Develop and enforce community guidelines for a safe environment.

Conocimientos

Social media management

Community engagement

Written communication

Analytical reporting

Time management

Educación

Bachelor's degree in Communications, Marketing, English, Sociology

Herramientas

Social listening tools

Community management platforms

Descripción del empleo

About the Role

Our client, a forward-thinking and innovative e-commerce brand, is actively seeking a dedicated Remote E-commerce Community & Engagement Manager. This role is fundamentally designed for a remote-first individual, offering the flexibility to work from anywhere within South Africa. You will be responsible for building, nurturing, and growing our client's online communities across various social media platforms and brand forums. The core objective is to foster meaningful engagement, build brand loyalty, and translate community interactions into valuable customer insights and potential sales. The ideal candidate is a natural communicator, empathetic, highly organized, and possesses a deep understanding of social media dynamics and community-building strategies. If you are passionate about connecting with people online and driving positive brand perception from the comfort of your home office, this is an exceptional opportunity to shape our client's digital presence. This is a fully remote position, emphasizing asynchronous communication and a results-oriented approach.

Key Responsibilities

• Develop and execute a comprehensive community engagement strategy across social media platforms (e.g., Facebook Groups, Instagram, Twitter, Discord, Reddit) and brand forums.
• Actively monitor online conversations, responding to comments, messages, and inquiries in a timely, professional, and brand-aligned manner.
• Foster a positive, inclusive, and engaging community environment, encouraging user-generated content and peer-to-peer interaction.
• Identify and engage with key influencers, brand advocates, and community leaders to amplify brand messaging.
• Plan and implement online events, contests, Q&A sessions, and other engagement initiatives to boost community activity and loyalty.
• Gather and analyze community feedback, sentiment, and trends, providing actionable insights to the marketing, product, and customer service teams.
• Manage the brand's reputation online, proactively addressing potential issues and escalating them appropriately.
• Collaborate with the content team to ensure community-focused content aligns with overall marketing objectives.
• Track and report on key community metrics, including engagement rates, growth, sentiment, and conversion attributable to community efforts.
• Develop and enforce community guidelines to maintain a safe and productive environment for all members.

Requirements

• Bachelor's degree in Communications, Marketing, English, Sociology, or a related field.
• Minimum of 3-5 years of experience in social media management, community management, or online engagement roles, preferably within an e-commerce context.
• Proven ability to build and grow engaged online communities.
• Excellent written and verbal communication skills, with a knack for empathetic and engaging online interaction.
• Strong understanding of social media platforms, their algorithms, and best practices for community building.
• Experience with social listening tools and community management platforms.
• Ability to analyze community data and generate insightful reports.
• Highly organized with strong time management skills, capable of managing multiple platforms and tasks effectively.
• Creative thinker with a proactive and positive attitude.
• Experience in handling online customer service inquiries or conflict resolution is a plus.
• Must have a reliable internet connection and a suitable home office setup for a fully remote role.

Benefits

• Competitive remote salary package.
• Full flexibility to work from home.
• Opportunity to build and shape vibrant online communities for a growing e-commerce brand.
• Contribute directly to brand loyalty and customer engagement strategies.
• Professional development and potential for growth within the company.
• Collaborative and supportive virtual team environment.
• Direct impact on customer perception and brand advocacy.