Social Media & Community Manager - E-commerce

Placements24; Benoni; Hybrid; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Fully remote

Job summary

Placements24 is seeking a Social Media & Community Manager for a fully remote, South Africa-based team. You will craft content, manage channels, engage with the community, and drive traffic and loyalty across our e-commerce platforms.

You will collaborate with marketing and customer service to ensure consistent brand messaging, stay ahead of trends, and develop calendars for content and campaigns. A creative mindset and strong communication skills are essential.

Qualifications

• Proven experience as Social Media Manager, Community Manager, or similar in e-commerce or online brands.
• Excellent understanding of major social platforms and best practices.
• Strong content creation skills including copywriting and basic visual editing.
• Experience with social media management and analytics tools.
• Excellent communication, interpersonal and customer service skills.

Responsibilities

• Develop and implement a comprehensive social media strategy aligned with e-commerce objectives.
• Create, curate, and schedule engaging content across platforms (Instagram, Facebook, TikTok, Pinterest).
• Monitor channels, respond to comments/messages promptly, foster positive community interaction.
• Identify and engage with influencers and brand advocates to amplify reach.
• Track and analyze performance metrics; provide regular engagement and growth reports.
• Stay current with trends and best practices in social media and community management.
• Collaborate with marketing and customer service to ensure consistent brand messaging.
• Grow online community and enhance customer loyalty; manage social media ad campaigns.

Skills

Social media management

Content creation

Analytics

Copywriting

Communication

Remote work

Education

Bachelor's degree in Marketing or Communications

Tools

Hootsuite/Buffer

Meta Ads Manager

Google Analytics

Canva

Job description

About the Role

Our client, a burgeoning e-commerce brand, is seeking a dedicated Social Media & Community Manager to join their fully remote team. This role is instrumental in building and nurturing our online community, enhancing brand engagement, and driving traffic to our e-commerce platforms. You will be responsible for creating compelling content, managing social media channels, interacting with our audience, and implementing strategies to foster a loyal customer base. This is a remote-first opportunity, requiring a self‑motivated individual who excels in virtual collaboration and can contribute meaningfully from anywhere in South Africa. If you have a passion for social media, community building, and e-commerce, this is an excellent chance to shape our brand's digital voice.

Key Responsibilities

• Develop and implement a comprehensive social media strategy aligned with e-commerce objectives.
• Create, curate, and schedule engaging content (text, image, video) across various social media platforms (e.g., Instagram, Facebook, TikTok, Pinterest).
• Monitor social media channels, respond to comments and messages promptly, and foster positive community interaction.
• Identify and engage with influencers and brand advocates to amplify our reach.
• Track and analyze social media performance metrics, providing regular reports on engagement, reach, and follower growth.
• Stay current with social media trends, platform updates, and best practices in community management.
• Collaborate with marketing and customer service teams to ensure consistent brand messaging and address customer inquiries.
• Develop and execute strategies to grow our online community and enhance customer loyalty.
• Manage social media advertising campaigns, working with the performance marketing team.
• Contribute to the development of social media content calendars.

Requirements

• Proven experience as a Social Media Manager, Community Manager, or similar role, preferably in e-commerce.
• Excellent understanding of major social media platforms and their respective best practices.
• Strong content creation skills, including copywriting and basic visual editing.
• Experience with social media management and analytics tools.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work independently, manage multiple priorities, and meet deadlines in a remote setting.
• A creative mindset with a passion for building online communities.
• Familiarity with e-commerce operations and digital marketing principles.
• Bachelor's degree in Marketing, Communications, or a related field is advantageous.
• Must be based in South Africa with a reliable internet connection for this fully remote role.

Benefits

This position offers a competitive salary and the significant advantage of being a fully remote role, providing unparalleled flexibility and work-life balance. Our client offers opportunities for professional growth and development within a supportive and innovative environment. You will be part of a dynamic team driving the success of a growing e-commerce brand. This is an excellent opportunity to leverage your social media and community management skills from your preferred location within South Africa.