Remote Social Media Community Manager

Placements24; Polokwane; Hybrid; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Fully remote work

Home office allowance

Online courses access

Flexible schedule

Team virtual events

Job summary

Placements24 is seeking a vibrant and engaging Remote Social Media Community Manager to foster and grow online communities for a dynamic e-commerce brand. This fully remote role involves building brand advocacy, initiating conversations, and managing feedback to enhance loyalty.

You will monitor channels, respond empathetically, engage with advocates, and track engagement metrics while staying current with social media trends. This position offers flexibility and remote collaboration.

Qualifications

• Experience in social media management or community management.
• Excellent written and verbal communication skills.
• Ability to build and nurture online communities.
• Familiarity with major social media platforms and their community dynamics.
• Experience with social listening/management tools (Sprout Social, Hootsuite, Brandwatch).

Responsibilities

• Develop and implement strategies to grow and engage our client's online community across various social media platforms.
• Monitor social media channels daily, respond to comments, messages, and mentions in a timely, empathetic, and brand-appropriate manner.
• Initiate and participate in relevant conversations to increase brand visibility and engagement.
• Identify and engage with brand advocates, influencers, and key community members.
• Escalate customer service issues to the appropriate teams and ensure resolution.
• Gather community feedback and insights to inform product development and marketing strategies.
• Create and schedule engaging content tailored for community interaction (polls, Q&As, contests).
• Track and report on community engagement metrics, sentiment, and growth trends.
• Stay up-to-date with social media trends, platform changes, and best practices in community management.
• Foster a positive, inclusive, and supportive online environment for all members.

Skills

Social media management

Community management

Written communication

Verbal communication

Time management

Remote work

Empathy

Customer service

Tools

Sprout Social

Hootsuite

Brandwatch

Job description

About the Role

Our client is seeking a vibrant and engaging Remote Social Media Community Manager to foster and grow their online communities. This position is fully remote, allowing you to connect with users and build brand advocacy from anywhere. You will be the voice of our client on social platforms, responsible for initiating conversations, responding to inquiries, managing feedback, and building strong relationships with followers. The ideal candidate is passionate about social media, possesses exceptional communication skills, and understands how to cultivate a positive and interactive online environment. This is a key role in enhancing brand reputation and driving customer loyalty through genuine community engagement. If you thrive in a remote work setting, are a natural connector, and have a knack for creating meaningful online interactions, this opportunity is perfect for you. We are looking for someone who can embody our client's brand personality and champion its values within the digital sphere, contributing to our client's success in the e-commerce space.

Key Responsibilities

• Develop and implement strategies to grow and engage our client's online community across various social media platforms.
• Monitor social media channels daily, responding to comments, messages, and mentions in a timely, empathetic, and brand-appropriate manner.
• Initiate and participate in relevant conversations to increase brand visibility and engagement.
• Identify and engage with brand advocates, influencers, and key community members.
• Escalate customer service issues to the appropriate teams and ensure resolution.
• Gather community feedback and insights to inform product development and marketing strategies.
• Create and schedule engaging content tailored for community interaction (polls, Q&As, contests).
• Track and report on community engagement metrics, sentiment, and growth trends.
• Stay up-to-date with social media trends, platform changes, and best practices in community management.
• Foster a positive, inclusive, and supportive online environment for all members.

Requirements

• Proven experience in social media management or community management, with a focus on online engagement.
• Exceptional written and verbal communication skills, with a friendly and professional tone.
• Demonstrated ability to build and nurture online communities.
• Deep understanding of major social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.) and their respective community dynamics.
• Experience with social media management and listening tools (e.g., Sprout Social, Hootsuite, Brandwatch).
• Strong customer service orientation and problem-solving skills.
• Ability to work independently, manage time effectively, and meet deadlines in a remote environment.
• Proactive, creative, and empathetic approach to community interaction.
• Familiarity with e-commerce is a plus.
• Access to reliable internet and a suitable remote work environment.

Benefits

• Fully remote position offering extensive flexibility and work-life balance.
• Competitive salary commensurate with experience.
• Opportunity to shape and grow the online presence of a dynamic e-commerce brand.
• Generous allowance for home office setup and continuous learning.
• Access to online courses and workshops focused on community management.
• Regular virtual team-building events and social opportunities.
• Be part of a collaborative and supportive remote team.