Remote E-commerce Social Media Community Manager

Placements24; Paarl; Remote; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Fully remote

Remote-first team

Competitive salary

Job summary

Placements24 is seeking a dedicated Remote E-commerce Social Media Community Manager to cultivate our client's online communities across social platforms and drive positive sentiment. You will respond to followers, nurture relationships, and advocate for outstanding customer experiences in a fast-growing online retailer environment.

As the voice of the brand, you will monitor conversations, escalate issues to internal teams as needed, and stay current with platform best practices, remote

Qualifications

• Experience as a Social Media Community Manager or similar role.
• Excellent written and verbal English communication.
• Ability to engage online communities and build relationships.
• Strong customer service and conflict resolution skills.
• Knowledge of major social platforms and community dynamics.
• Familiarity with social media management/monitoring tools.
• Ability to work independently in a remote setting.

Responsibilities

• Develop and implement community management strategies to foster engagement.
• Monitor social media channels for mentions, comments, and DMs.
• Respond to inquiries in a timely, on-brand manner.
• Engage with followers and spark conversations to foster a positive community.
• Escalate product feedback or potential PR crises to internal teams.
• Share user-generated content and highlight community contributions.
• Collaborate with content team to align engagement with marketing.
• Track engagement metrics, sentiment, and trends.

Skills

Social media management

Community engagement

Customer service

Brand-building

Written communication

Verbal communication

Empathy

Job description

About the Role

Our client, a fast-growing online retailer, is seeking a dedicated and proactive Remote E-commerce Social Media Community Manager. This is a fully remote position, enabling you to work from anywhere. Your primary responsibility will be to cultivate and nurture our client's online community across various social media platforms, fostering brand loyalty, enhancing customer engagement, and driving positive sentiment. You will be the voice of the brand online, actively interacting with followers, responding to inquiries, and managing discussions. The ideal candidate is an exceptional communicator, empathetic, possesses a deep understanding of social media dynamics, and has a passion for building relationships and delivering outstanding customer experiences in the e-commerce space. This role offers the chance to significantly shape our client's brand perception.

Key Responsibilities

• Develop and implement community management strategies to foster engagement and build brand loyalty on social media.
• Monitor social media channels for conversations, mentions, comments, and direct messages.
• Respond to customer inquiries, comments, and feedback in a timely, professional, and on-brand manner.
• Proactively engage with followers, spark conversations, and foster a positive and supportive community environment.
• Identify and upscale customer service issues, product feedback, or potential PR crises to relevant internal teams.
• Share user-generated content and highlight community contributions.
• Collaborate with the content team to ensure community engagement strategies are aligned with overall marketing efforts.
• Track and report on community engagement metrics, sentiment analysis, and key trends.
• Moderate online discussions to ensure adherence to community guidelines.
• Stay up-to-date with social media community management best practices and emerging platforms.

Requirements

• Proven experience as a Social Media Community Manager or similar role, preferably within e-commerce.
• Exceptional written and verbal communication skills, with a strong command of English.
• Demonstrated ability to engage with online communities and build positive relationships.
• Excellent customer service and conflict resolution skills.
• Deep understanding of major social media platforms and their respective community dynamics.
• Proficiency in using social media management and monitoring tools.
• Ability to work independently and manage time effectively in a remote setting.
• Empathetic and patient approach to customer interactions.
• Strong organizational skills and attention to detail.
• A passion for brand building and customer advocacy.

Benefits

• This fully remote position offers unparalleled flexibility.
• You will receive a competitive salary and the opportunity to work with a growing e-commerce brand.
• This role provides direct impact on customer satisfaction and brand perception.
• You'll be part of a supportive, remote-first team environment that values collaboration and open communication.
• This is an excellent opportunity to hone your community management skills and contribute meaningfully to customer engagement strategies for an online business, all while enjoying the benefits of remote work.
• Gain valuable experience in shaping online brand presence and fostering customer loyalty.