Remote E-commerce Brand Community Manager

Placements24; Paarl; Remote; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Fully remote

Remote-first team

Competitive salary

Job summary

Placements24 is seeking a dedicated Remote E-commerce Social Media Community Manager to cultivate our client's online communities across social platforms and drive positive sentiment. You will respond to followers, nurture relationships, and advocate for outstanding customer experiences in a fast-growing online retailer environment.

As the voice of the brand, you will monitor conversations, escalate issues to internal teams as needed, and stay current with platform best practices, remote

Qualifications

• Experience as a Social Media Community Manager or similar role.
• Excellent written and verbal English communication.
• Ability to engage online communities and build relationships.
• Strong customer service and conflict resolution skills.
• Knowledge of major social platforms and community dynamics.
• Familiarity with social media management/monitoring tools.
• Ability to work independently in a remote setting.

Responsibilities

• Develop and implement community management strategies to foster engagement.
• Monitor social media channels for mentions, comments, and DMs.
• Respond to inquiries in a timely, on-brand manner.
• Engage with followers and spark conversations to foster a positive community.
• Escalate product feedback or potential PR crises to internal teams.
• Share user-generated content and highlight community contributions.
• Collaborate with content team to align engagement with marketing.
• Track engagement metrics, sentiment, and trends.

Skills

Social media management

Community engagement

Customer service

Brand-building

Written communication

Verbal communication

Empathy

Job description

Placements24 is seeking a dedicated Remote E-commerce Social Media Community Manager to cultivate our client's online communities across social platforms and drive positive sentiment. You will respond to followers, nurture relationships, and advocate for outstanding customer experiences in a fast-growing online retailer environment.

As the voice of the brand, you will monitor conversations, escalate issues to internal teams as needed, and stay current with platform best practices, remote