Remote E-commerce Community Growth Manager

Placements24; LegKraal Gate; Hybrid; ZAR 315,000 - 385,000; Full time

Benefits offered by this job

Remote-friendly role

Medical aid assistance

Job summary

Placements24 is seeking an E-commerce Community Manager for a fully remote role. Build and nurture online communities, respond to customer inquiries, and drive brand advocacy across social channels. Collaborate with marketing and customer service to ensure a consistent brand experience.

The ideal candidate excels at authentic connection, content creation, and proactive social listening to enhance loyalty and gather customer insights for product and marketing strategies.

Qualifications

• Bachelor's degree in Communications, Marketing, English, or a related field.
• Strong written and verbal communication skills with a friendly tone.
• Experience with community building on social media.

Responsibilities

• Develop strategies to build and engage the online community around the brand.
• Manage conversations on social media platforms and respond to inquiries.
• Identify brand advocates and foster relationships with loyal customers.
• Create engaging community-building initiatives and user-generated content campaigns.
• Track and report on community metrics like engagement and growth.

Skills

Excellent written and verbal comms

Strong social media knowledge

Content creation & copywriting

Empathy and interpersonal skills

Remote work independence

Education

Bachelor's degree in Communications/Marketing/English or related field

Tools

Social media management tools

Job description

Placements24 is seeking an E-commerce Community Manager for a fully remote role. Build and nurture online communities, respond to customer inquiries, and drive brand advocacy across social channels. Collaborate with marketing and customer service to ensure a consistent brand experience.

The ideal candidate excels at authentic connection, content creation, and proactive social listening to enhance loyalty and gather customer insights for product and marketing strategies.