Remote Customer Support Specialist — Elevate Experience

Placements24; Mossel Bay; Hybrid; ZAR 63,000 - 77,000; Full time

Benefits offered by this job

Fully remote work

Professional development

Online training resources

Job summary

Placements24 is seeking a Remote Customer Support Specialist to join its distributed team. This fully remote role allows you to work from home, ideally near Mossel Bay, Western Cape, while delivering timely, accurate support across email, chat and phone for a global customer base.

Responsibilities include diagnosing issues, providing product information, logging interactions, and escalating complex cases to senior staff.

Qualifications

• Previous experience in a customer service or helpdesk role.
• Excellent written and verbal communication skills.
• Proficiency with helpdesk software and CRM systems.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Diagnose and resolve customer issues efficiently and effectively.
• Maintain detailed and accurate records of customer interactions.
• Escalate complex issues to senior staff when needed.
• Collaborate with remote team members to share best practices.

Skills

Communication skills

Problem solving

CRM systems

Helpdesk software

Education

High school diploma or equivalent

Bachelor's degree (nice-to-have)

Tools

CRM systems

Helpdesk software

Job description

Placements24 is seeking a Remote Customer Support Specialist to join its distributed team. This fully remote role allows you to work from home, ideally near Mossel Bay, Western Cape, while delivering timely, accurate support across email, chat and phone for a global customer base.

Responsibilities include diagnosing issues, providing product information, logging interactions, and escalating complex cases to senior staff.