Remote Customer Experience Pro: Elevate Journeys

Placements24; Mossel Bay; Híbrido; ZAR 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Health benefits

Learning & development

Supportive remote team

Competitive salary

Descripción de la vacante

Placements24 is seeking an experienced Virtual Customer Experience Specialist to join a remote-first team serving Mossel Bay clients. You will enhance the customer journey by delivering stellar support, addressing needs proactively and building lasting relationships across digital channels.

This role rewards independence, empathy, and a passion for delivering outstanding service. Focus areas include guiding users on product usage, logging interactions in the CRM, and identifying trends to inform

Formación

• Experience in a customer experience or customer service role, preferably remote.
• Exceptional written and verbal communication skills with a friendly and professional tone.
• Strong ability to multitask, prioritize, and manage time effectively in a self-directed environment.

Responsabilidades

• Engage with customers through various digital channels, ensuring prompt and effective resolution of inquiries.
• Provide guidance and support on product usage and service features to enhance client understanding.
• Document all customer interactions, feedback, and issue resolutions accurately in the CRM.
• Identify trends in customer issues and provide insights to the product and service teams.
• Proactively follow up with customers to ensure their issues have been fully resolved and satisfaction is achieved.

Conocimientos

Customer service experience

Communication skills

Multi-tasking & time management

Herramientas

CRM software

Helpdesk tools

Descripción del empleo

Placements24 is seeking an experienced Virtual Customer Experience Specialist to join a remote-first team serving Mossel Bay clients. You will enhance the customer journey by delivering stellar support, addressing needs proactively and building lasting relationships across digital channels.

This role rewards independence, empathy, and a passion for delivering outstanding service. Focus areas include guiding users on product usage, logging interactions in the CRM, and identifying trends to inform