Remote Customer Support Specialist - Elevate Everyday Service

Placements24; Polokwane; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Remote work option

Comprehensive training

Career advancement opportunities

Supportive team culture

Job summary

Placements24 is seeking a Customer Support Representative based in Polokwane, Limpopo, with the option to work remotely. You will handle inquiries via phone, email, and chat, resolve issues, and ensure a high level of customer satisfaction.

The role emphasizes a friendly, efficient support approach and ongoing training to empower success. Ideal candidates will have strong communication, active listening, and problem-solving skills, plus reliable internet and a quiet workspace for remote duties.

Qualifications

• Experience in customer service or call center preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with computers and common software applications.
• Ability to remain calm and professional under pressure.
• Demonstrated ability to learn new products and procedures quickly.
• Must have a reliable internet connection and a quiet workspace conducive to providing excellent remote support.
• Flexibility to work various shifts as required.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, orders, and company policies.
• Troubleshoot and resolve customer issues, including order discrepancies, shipping problems, and product-related questions.
• Process customer orders, returns, and exchanges efficiently.
• Document customer interactions and resolutions in the company's CRM system.
• Escalate complex issues to supervisors or relevant departments when necessary.
• Contribute to team goals by achieving individual performance metrics.
• Gather customer feedback and relay it to management for service improvement initiatives.
• Maintain a positive and empathetic attitude in all customer interactions.

Skills

Customer service

Communication skills

Active listening

Problem solving

Computer literacy

Remote work

Time management

Tools

CRM software

Chat tools

MS Office

Internet research

Job description

Placements24 is seeking a Customer Support Representative based in Polokwane, Limpopo, with the option to work remotely. You will handle inquiries via phone, email, and chat, resolve issues, and ensure a high level of customer satisfaction.

The role emphasizes a friendly, efficient support approach and ongoing training to empower success. Ideal candidates will have strong communication, active listening, and problem-solving skills, plus reliable internet and a quiet workspace for remote duties.