Remote E-Commerce Support Specialist (South Africa)

Placements24; Richards Bay; Hybrid; ZAR 246,000 - 379,000; Full time

Benefits offered by this job

Fully remote

Private healthcare

Retirement fund

Generous leave

Laptop provided

Training programs

Global opportunities

Team events

Job summary

Placements24 is seeking a Remote Customer Support Specialist to join a fully remote team across South Africa. You will handle inquiries via chat, email, and phone, resolve issues, and maintain records to ensure a seamless shopping experience.

The role supports flexible shifts and a remote-first culture, empowering you to work from home while serving customers nationwide. Ideal candidates have proven customer support experience, excellent English, strong problem-solving skills, and familiarity

Qualifications

• Proven experience in a customer support or helpdesk role.
• Excellent written and verbal English communication.
• Strong problem-solving and customer-centric approach.
• Familiarity with CRM and ticketing tools.

Responsibilities

• Provide prompt support via live chat, email, and phone.
• Resolve order, payment, shipping, and product inquiries.
• Escalate complex issues to internal teams.
• Maintain detailed records of interactions and transactions.
• Share customer feedback to improve services.

Skills

Customer support

Communication

Problem solving

CRM systems

Ticketing platforms

Tools

CRM software

Ticketing platforms

Job description

Placements24 is seeking a Remote Customer Support Specialist to join a fully remote team across South Africa. You will handle inquiries via chat, email, and phone, resolve issues, and maintain records to ensure a seamless shopping experience.

The role supports flexible shifts and a remote-first culture, empowering you to work from home while serving customers nationwide. Ideal candidates have proven customer support experience, excellent English, strong problem-solving skills, and familiarity