Remote Customer Support Pro - Growth & Training

Placements24; Benoni; Hybrid; ZAR 201,000 - 290,000; Full time

Benefits offered by this job

Remote work arrangement

Health insurance

Training and development

Career advancement

Supportive remote culture

Job summary

Placements24 is seeking a dedicated remote Customer Support Specialist to assist clients from home. You will address inquiries, troubleshoot issues, and provide guidance on products and services to ensure a high level of customer satisfaction.

As part of a remote-first team, you will maintain accurate CRM records, escalate complex problems when needed, and contribute to ongoing training and service improvements while working independently.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Strong problem-solving abilities and a patient, customer-centric attitude.
• Proficiency with CRM software and common customer support tools.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to inquiries via phone, email, and chat in a timely, professional manner.
• Troubleshoot and resolve customer issues with effective solutions.
• Educate customers on product features, services, and best practices.
• Maintain accurate records of customer interactions in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Contribute to team goals by meeting customer satisfaction metrics.

Skills

Communication

Problem-solving

Customer-focused mindset

Tools

CRM software

Chat/Email support tools

Job description

Placements24 is seeking a dedicated remote Customer Support Specialist to assist clients from home. You will address inquiries, troubleshoot issues, and provide guidance on products and services to ensure a high level of customer satisfaction.

As part of a remote-first team, you will maintain accurate CRM records, escalate complex problems when needed, and contribute to ongoing training and service improvements while working independently.