Remote Client Success Specialist

Placements24; Centurion; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Remote work

Health benefits

Training & development

Job summary

Placements24 is seeking a Client Support Specialist to join a fully remote team. You will be the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a positive experience with services.

In this role, you will manage client relationships across channels, document interactions in CRM, and contribute to client satisfaction and retention through outstanding service delivery. Flexible home-based environment with professional development opportunities.

Qualifications

• Experience in customer service or client support.
• Excellent communication and active listening in a virtual environment.
• Proficiency with CRM software and client support tools.
• Ability to work autonomously in a remote setting.

Responsibilities

• Respond promptly to client inquiries via phone, email, and chat.
• Provide information about services, troubleshoot issues, and guide clients.
• Resolve client complaints and escalate when needed.
• Maintain records of interactions in the CRM system.
• Identify opportunities to improve the client experience and provide feedback.

Skills

Customer service

Communication

CRM proficiency

Remote work

Problem-solving

Education

High school diploma

Customer service certification

Tools

CRM software

Job description

Placements24 is seeking a Client Support Specialist to join a fully remote team. You will be the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a positive experience with services.

In this role, you will manage client relationships across channels, document interactions in CRM, and contribute to client satisfaction and retention through outstanding service delivery. Flexible home-based environment with professional development opportunities.