Remote Customer Support Specialist | Growth & Benefits

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote work

Health insurance

Dental and vision

Job summary

Placements24 is seeking a dedicated Remote Customer Service Specialist to join their fully remote team, serving customers nationwide from a home-based setup in South Africa. This role emphasizes delivering outstanding support and building positive relationships with every interaction, while enjoying flexible hours and the autonomy of remote work.

As the main point of contact, you will handle inquiries, troubleshoot issues, and ensure a seamless service experience using CRM systems, email, phone,

Qualifications

• Proven experience in customer service, preferably remotely.
• Excellent communication and interpersonal skills.
• Proficiency with CRM software and remote work tools.
• Ability to work independently in a home-based office.
• High school diploma or equivalent.
• Reliable internet connection and quiet workspace.

Responsibilities

• Provide customer support via phone, email, and chat.
• Address inquiries and resolve issues promptly.
• Maintain accurate records in the CRM system.
• Identify customer needs and offer appropriate solutions.
• Collaborate with teams to ensure a consistent experience.

Skills

Customer service

Communication

Problem solving

Time management

Education

High school diploma

Tools

CRM software

Remote tools

Job description

Placements24 is seeking a dedicated Remote Customer Service Specialist to join their fully remote team, serving customers nationwide from a home-based setup in South Africa. This role emphasizes delivering outstanding support and building positive relationships with every interaction, while enjoying flexible hours and the autonomy of remote work.

As the main point of contact, you will handle inquiries, troubleshoot issues, and ensure a seamless service experience using CRM systems, email, phone,