Remote Customer Support Pro — Growth & Flexible Hours

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Career growth

Flexible hours

Remote work culture

Job summary

Placements24 is seeking a Remote Customer Support Specialist to join their customer service team, supporting nationwide operations from Richards Bay. This role emphasizes delivering exceptional service, timely resolutions, and a positive brand interaction in a remote work environment.

You will handle inquiries, resolve issues, maintain CRM records, and collaborate with other departments to ensure a seamless customer experience while upholding service standards in a customer-centric culture.

Qualifications

• Experience in customer service or helpdesk, preferably remote.
• Excellent verbal and written communication with a professional tone.
• Strong problem-solving abilities and multitasking capacity.
• Proficiency with CRM software and common office tools.
• Ability to work independently with minimal supervision in a remote setting.
• Home office setup with reliable high-speed internet is mandatory.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat, providing accurate and timely information.
• Troubleshoot and resolve customer issues, escalating complex problems when necessary.
• Maintain comprehensive and up-to-date records of customer interactions in the CRM system.
• Proactively identify customer needs and offer appropriate solutions or product information.
• Collaborate with other departments to ensure a seamless customer experience.
• Adhere to company policies and procedures while delivering exceptional service standards.

Skills

Customer service

Communication skills

Problem solving

Time management

Independence

Tools

CRM software

Office productivity tools

Job description

Placements24 is seeking a Remote Customer Support Specialist to join their customer service team, supporting nationwide operations from Richards Bay. This role emphasizes delivering exceptional service, timely resolutions, and a positive brand interaction in a remote work environment.

You will handle inquiries, resolve issues, maintain CRM records, and collaborate with other departments to ensure a seamless customer experience while upholding service standards in a customer-centric culture.