Remote Customer Support Pro — Flexible Hours & Benefits

Placements24; Soweto; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Full remote work

Flexible scheduling

Health, dental and vision benefits

Ongoing training and development

Collaborative remote team

Job summary

Placements24 is seeking a dedicated Remote Customer Support Agent to assist the Soweto community and customers nationwide. You will resolve inquiries via multiple channels, maintain CRM records, and contribute to a positive customer experience from a home office.

The role requires strong communication, independent work habits, and a reliable internet connection, with full remote flexibility and opportunities for ongoing training.

Qualifications

• Previous experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Proficient with computers and common support software.
• Ability to work independently and manage multiple tasks.
• Reliable internet connection and a quiet home workspace.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide clear and concise information regarding products, services, and policies.
• Troubleshoot and resolve customer issues, escalating complex cases as needed.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Identify opportunities to enhance the customer experience and suggest service improvements.
• Follow communication scripts and guidelines to ensure consistency and quality.

Skills

Customer service experience

Excellent communication

Computer skills

Independent work

Multitasking

Education

High school diploma

Tools

CRM

Support software

Job description

Placements24 is seeking a dedicated Remote Customer Support Agent to assist the Soweto community and customers nationwide. You will resolve inquiries via multiple channels, maintain CRM records, and contribute to a positive customer experience from a home office.

The role requires strong communication, independent work habits, and a reliable internet connection, with full remote flexibility and opportunities for ongoing training.