Remote Customer Support Pro — Flexible Schedule

Placements24; George; Híbrido; ZAR 167.000 - 257.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Training & development resources

Medical aid for employees

Retirement savings

Descripción de la vacante

Placements24 is seeking a Remote Customer Service Agent to join its fully distributed team in South Africa. You will be the first point of contact for diverse customers, delivering excellent support and building strong relationships from a home office.

You will handle inquiries via calls, email, and live chat, troubleshoot issues, and maintain detailed records. The role offers remote-first flexibility, growth potential, and a collaborative virtual environment.

Formación

• Experience in a customer service or call center environment.
• Excellent written and verbal communication.
• Proficiency with ticketing systems and CRM software.

Responsabilidades

• Handle incoming customer calls, emails, and live chat inquiries with professionalism and efficiency.
• Provide accurate information about products, services, and policies, resolving customer concerns.
• Diagnose and troubleshoot customer issues, guiding them through step-by-step solutions.
• Maintain detailed and accurate records of customer interactions in the support system.
• Collaborate with internal teams to resolve customer issues requiring investigation.
• Proactively gather customer feedback and report trends to management.

Conocimientos

Customer service

Communication skills

Remote work

Herramientas

Ticketing systems

CRM software

Descripción del empleo

Placements24 is seeking a Remote Customer Service Agent to join its fully distributed team in South Africa. You will be the first point of contact for diverse customers, delivering excellent support and building strong relationships from a home office.

You will handle inquiries via calls, email, and live chat, troubleshoot issues, and maintain detailed records. The role offers remote-first flexibility, growth potential, and a collaborative virtual environment.