Remote Customer Support Pro: Flexible Global Team

Placements24; Stellenbosch; Híbrido; ZAR 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Performance bonuses

Fully remote work

Online training

Health benefits

International team

Descripción de la vacante

Placements24 is seeking a Remote Customer Support Associate to assist clients from home across multiple platforms in the Stellenbosch region and beyond. You will troubleshoot issues, deliver effective solutions, and ensure customer satisfaction within a remote-first team.

The role offers flexible, fully remote work with a competitive salary and bonuses, along with access to online training and comprehensive health benefits.

Formación

• Previous experience in customer service or a support-related role.
• Strong written and verbal communication for remote work.
• Reliable high-speed internet and a dedicated home workspace.

Responsabilidades

• Provide exceptional remote customer support via phone, email, and chat.
• Diagnose and resolve customer inquiries and technical issues.
• Maintain detailed records of customer interactions and resolutions in the CRM.
• Proactively identify and upsell opportunities.
• Contribute to building a positive and supportive remote team culture.

Conocimientos

Communication

Remote tools

Time management

Customer service experience

Herramientas

CRM software

Descripción del empleo

Placements24 is seeking a Remote Customer Support Associate to assist clients from home across multiple platforms in the Stellenbosch region and beyond. You will troubleshoot issues, deliver effective solutions, and ensure customer satisfaction within a remote-first team.

The role offers flexible, fully remote work with a competitive salary and bonuses, along with access to online training and comprehensive health benefits.