Remote Customer Success & Support Specialist

Placements24; Paarl; Hybrid; ZAR 150,000 - 190,000; Full time

Job summary

Placements24 is seeking a dedicated remote Customer Service Representative to support customers in Paarl, Western Cape. You will be the primary point of contact, addressing inquiries, resolving technical issues, and providing information about telecommunications services from a home-based setup.

The role emphasizes excellent communication, problem-solving, and a customer-first approach to maintain high satisfaction and loyalty while enjoying the flexibility of remote work.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Troubleshoot and resolve basic technical issues related to telecommunications services.
• Provide accurate information about products and services to ensure high customer satisfaction.

Job description

Placements24 is seeking a dedicated remote Customer Service Representative to support customers in Paarl, Western Cape. You will be the primary point of contact, addressing inquiries, resolving technical issues, and providing information about telecommunications services from a home-based setup.

The role emphasizes excellent communication, problem-solving, and a customer-first approach to maintain high satisfaction and loyalty while enjoying the flexibility of remote work.