Remote Customer Support Specialist – Growth & Impact

Placements24; Stellenbosch; Hybrid; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive salary package

Comprehensive medical and dental保险

Job summary

Placements24 is seeking a dedicated Customer Service Representative to provide outstanding support to clients from a fully remote position across South Africa. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive interaction with the company.

Join a supportive virtual team focused on delivering excellence for customers in the Paarl area and beyond.

Qualifications

• Experience in a customer service role.
• Excellent verbal and written communication.
• Strong listening and problem-solving skills.
• Proficiency with computer systems and CRM software.
• Ability to work independently in a remote setting.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Troubleshoot and resolve customer issues efficiently.
• Provide accurate product and service information to customers.
• Document customer interactions and resolutions in the CRM system.
• Identify customer needs and proactively offer solutions or escalate complex problems.
• Adhere to company policies and procedures to ensure consistent service quality.

Skills

Customer service experience

Verbal communication

Written communication

Active listening

Problem solving

Time management

Remote work

Education

High school diploma

Tools

CRM software

Job description

Placements24 is seeking a dedicated Customer Service Representative to provide outstanding support to clients from a fully remote position across South Africa. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive interaction with the company.

Join a supportive virtual team focused on delivering excellence for customers in the Paarl area and beyond.