Remote Customer Support Specialist

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Professional development

Fully remote work arrangement

Home office stipend

Paid time off

Retirement savings plan

Job summary

Placements24 is seeking a customer-focused Customer Support Representative to join our remote team. You will respond to inquiries, guide customers, and maintain records in the CRM, helping to resolve issues and improve satisfaction.

This fully remote role offers flexible hours, a benefits package, and opportunities for professional growth while supporting clients from Vereeniging and across Gauteng. Join a remote-first culture that values proactive problem-solving, collaboration, and exceptional

Qualifications

• Experience in a customer support role, preferably remote.
• Excellent written and verbal communication skills.
• Proactive problem-solving and customer-focused mindset.

Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Provide accurate product information and guidance.
• Troubleshoot issues and escalate complex problems.
• Maintain detailed records in the CRM system.
• Identify opportunities to improve customer satisfaction and efficiency.
• Collaborate with remote team members through virtual platforms.
• Meet SLAs and performance metrics.
• Contribute to a positive remote work culture.

Skills

Customer service

Remote work

CRM software

Written & verbal communication

Education

High school diploma

Tools

CRM software

Job description

Placements24 is seeking a customer-focused Customer Support Representative to join our remote team. You will respond to inquiries, guide customers, and maintain records in the CRM, helping to resolve issues and improve satisfaction.

This fully remote role offers flexible hours, a benefits package, and opportunities for professional growth while supporting clients from Vereeniging and across Gauteng. Join a remote-first culture that values proactive problem-solving, collaboration, and exceptional