Remote Customer Success Champion

Placements24; Randfontein; Remote; ZAR 201,000 - 335,000; Full time

Benefits offered by this job

Comprehensive health benefits

Professional development

Flexible working hours

Remote work setup provided

Job summary

Placements24 is seeking a Remote Customer Support Specialist to join a fully remote team. You will address inquiries, resolve issues, and ensure a seamless customer experience from home, supporting clients across regions.

The role requires self-motivation, strong communication, and the ability to manage workload with minimal supervision. Ideal candidates are located in or near Rustenburg, North West, with a proactive mindset and a customer-centric approach.

Qualifications

• Proven experience in customer service or technical support, preferably remote.
• Excellent written and verbal communication with keen attention to detail.
• Strong technical aptitude and quick learner of new software.

Responsibilities

• Provide exceptional customer support via email, chat, and phone.
• Diagnose and resolve technical and non-technical issues efficiently.
• Guide customers through product features and troubleshooting steps.
• Maintain accurate records of interactions in the CRM system.
• Escalate unresolved issues to internal teams and follow up.
• Contribute to a knowledge base with solutions and FAQs.
• Identify opportunities to improve customer experience and efficiency.
• Collaborate with remote team members and share best practices.
• Meet defined performance metrics and customer satisfaction goals.

Skills

Excellent communication

Time management

Self-motivation

Education

High school diploma or equivalent

Tools

CRM software

Ticketing systems

Zoom

Slack

Job description

Placements24 is seeking a Remote Customer Support Specialist to join a fully remote team. You will address inquiries, resolve issues, and ensure a seamless customer experience from home, supporting clients across regions.

The role requires self-motivation, strong communication, and the ability to manage workload with minimal supervision. Ideal candidates are located in or near Rustenburg, North West, with a proactive mindset and a customer-centric approach.