Remote Customer Support Specialist

Placements24; Noord-Kaap; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Remote work

Professional development

Supportive team

Job summary

Placements24 is seeking a dedicated Customer Service Representative to join their fully remote team, supporting operations nationwide with a focus on Kimberley region clients. You will be the first point of contact for customers, handling inquiries via phone, email and chat and delivering high-quality information about products and services.

In this role you will work independently in a structured remote environment, maintain accurate CRM records, process orders and resolve issues promptly while

Qualifications

• Proven experience in a customer service role.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and standard office applications.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries and resolve issues promptly via multiple channels.
• Provide information about products, services, promotions, and policies.
• Process customer orders, returns, and exchanges efficiently.
• Maintain accurate customer records in the CRM system.
• Identify and elevate complex issues to appropriate departments or supervisors.
• Aim to meet and exceed customer service metrics and satisfaction goals.

Skills

Customer service

Communication skills

CRM software

Problem solving

Independent work

Tools

CRM software

Job description

Placements24 is seeking a dedicated Customer Service Representative to join their fully remote team, supporting operations nationwide with a focus on Kimberley region clients. You will be the first point of contact for customers, handling inquiries via phone, email and chat and delivering high-quality information about products and services.

In this role you will work independently in a structured remote environment, maintain accurate CRM records, process orders and resolve issues promptly while