Remote Customer Experience Advocate

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Fully remote work

Medical aid

Retirement fund

Professional development

Supportive team culture

Job summary

Placements24 is seeking a Remote Customer Care Specialist to join a dedicated virtual team. You will be the primary contact for customers, delivering exceptional support and ensuring needs are met with professionalism.

This fully remote role offers flexibility and a chance to contribute to nationwide customer satisfaction. Ideal candidates will have experience in customer service, strong communication, and the ability to work independently from home.

Qualifications

• Previous experience in a customer service or call center role is essential.
• Excellent verbal and written communication skills with a clear and empathetic tone.
• Proficiency in using CRM software and other customer support tools.
• Strong problem-solving skills and the ability to work independently in a remote environment.
• A patient and positive attitude towards assisting customers.

Responsibilities

• Handle customer inquiries via phone, email, and chat, delivering timely and accurate responses.
• Resolve customer issues and complaints effectively, ensuring customer satisfaction and retention.
• Maintain detailed records of customer interactions and transactions within the company's CRM system.
• Identify and escalate complex customer issues to relevant departments for resolution.
• Actively listen to customer feedback and suggest improvements to enhance the customer experience.

Skills

Customer service

Communication

Problem solving

Remote work

Empathy

Tools

CRM software

Job description

Placements24 is seeking a Remote Customer Care Specialist to join a dedicated virtual team. You will be the primary contact for customers, delivering exceptional support and ensuring needs are met with professionalism.

This fully remote role offers flexibility and a chance to contribute to nationwide customer satisfaction. Ideal candidates will have experience in customer service, strong communication, and the ability to work independently from home.