Remote Client Relations & Success Specialist

Placements24; Soweto; Hybrid; ZAR 300,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Fully remote position

Professional development opportunities

Health benefits

Job summary

Placements24 is hiring a Remote Client Relations Specialist to foster long-term client partnerships from anywhere. You will be the primary contact, addressing inquiries, resolving issues, and guiding clients to maximize value from our services, all within a fully remote setup.

The role requires proven client relations experience and exceptional remote communication, with strong CRM and helpdesk tool familiarity. A reliable home office and internet are essential for success.

Qualifications

• Proven experience in client relations, account management, or a senior customer support role.
• Excellent remote communication, negotiation, and problem-solving skills.
• Proficiency with helpdesk software and remote collaboration tools.
• Ability to build rapport and trust with clients remotely.
• Strong organizational skills and ability to manage multiple priorities independently.
• Dedicated home office setup and reliable internet connection.

Responsibilities

• Manage and nurture relationships with a portfolio of assigned clients.
• Respond promptly and professionally to client inquiries via phone, email, and chat.
• Troubleshoot and resolve client issues, coordinating with internal teams for efficient solutions.
• Proactively identify client needs and provide tailored support and recommendations.
• Maintain accurate records of client interactions and feedback within the CRM system.
• Contribute to client retention strategies and gather insights for service improvement.

Skills

Client relations

Remote comms

Helpdesk tools

Rapport building

Organization

Home office setup

Tools

CRM software

Job description

Placements24 is hiring a Remote Client Relations Specialist to foster long-term client partnerships from anywhere. You will be the primary contact, addressing inquiries, resolving issues, and guiding clients to maximize value from our services, all within a fully remote setup.

The role requires proven client relations experience and exceptional remote communication, with strong CRM and helpdesk tool familiarity. A reliable home office and internet are essential for success.