Senior Remote Customer Success Leader for SaaS

Placements24; Pietermaritzburg; Híbrido; ZAR 600 000 - 900 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary package

Health benefits

Generous annual leave

Remote-first work

Resumo da oferta

Placements24 is seeking a Senior Remote Customer Success Specialist to manage a portfolio of key accounts within a remote team. The role focuses on building trusted advisor relationships, driving adoption, and maximizing customer value.

The ideal candidate has 5+ years in customer success or related roles, excellent communication skills, and strong experience with CRM platforms such as Salesforce or HubSpot.

Qualificações

• 5+ years of experience in Customer Success, Account Management, or a related client-facing role.
• Proven track record of building and maintaining strong client relationships and achieving high retention.
• Excellent communication, interpersonal, and presentation skills, with the ability to articulate complex technical concepts clearly.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success platforms.

Responsabilidades

• Develop and maintain strong, long-term relationships with a dedicated portfolio of clients.
• Proactively engage with customers to understand their business goals and ensure they are leveraging our solutions effectively.
• Conduct regular business reviews to demonstrate value, identify upsell opportunities, and gather feedback.
• Onboard new clients, ensuring a smooth transition and successful initial adoption of our products/services.
• Serve as the primary escalation point for client issues, working collaboratively with internal teams to resolve challenges promptly.
• Educate clients on new features, best practices, and relevant industry trends.
• Track customer health metrics and identify at-risk accounts for proactive intervention.
• Contribute to the development of customer success best practices and resources.

Conhecimentos

Customer Success

Account Management

SaaS

Remote work

CRM software

Ferramentas

Salesforce

HubSpot

Descrição da oferta de emprego

Placements24 is seeking a Senior Remote Customer Success Specialist to manage a portfolio of key accounts within a remote team. The role focuses on building trusted advisor relationships, driving adoption, and maximizing customer value.

The ideal candidate has 5+ years in customer success or related roles, excellent communication skills, and strong experience with CRM platforms such as Salesforce or HubSpot.