Remote Client Success Strategist

Placements24; Bloemfontein; Hybrid; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Health benefits

Flexible hours

Remote work

Paid time off

Development budget

Job summary

Placements24 is seeking a proactive Remote Client Success Advocate to join their fully remote team, serving clients nationwide from Welkom. You will build lasting relationships, maximize value of our products, and act as a trusted advisor providing ongoing support and strategic guidance.

The role suits problem-solvers who excel in remote environments, with responsibilities including client check-ins, solution-focused communications, and collaboration with internal teams to ensure satisfaction

Qualifications

• Minimum 3 years in Client Success or a similar client-facing role.
• Ability to build and maintain relationships with diverse stakeholders.
• Excellent communication, presentation, and problem-solving skills for remote engagement.
• Experience with CRM and client success platforms.
• Self-motivated with the ability to work autonomously in a remote workload.

Responsibilities

• Serve as primary contact for a portfolio of clients.
• Proactively understand client goals and opportunities for success.
• Advise on product features, best practices, and strategic use.
• Address inquiries promptly, coordinating with internal teams.
• Conduct regular check-ins and business reviews.
• Identify upsell/cross-sell opportunities.

Skills

Client relationship

Remote communication

Problem-solving

CRM experience

Tools

CRM platforms

Job description

Placements24 is seeking a proactive Remote Client Success Advocate to join their fully remote team, serving clients nationwide from Welkom. You will build lasting relationships, maximize value of our products, and act as a trusted advisor providing ongoing support and strategic guidance.

The role suits problem-solvers who excel in remote environments, with responsibilities including client check-ins, solution-focused communications, and collaboration with internal teams to ensure satisfaction