Remote Customer Experience Specialist

Placements24; Vereeniging; Hybrid; ZAR 223,000 - 335,000; Full time

Benefits offered by this job

Fully remote work

Flexible hours

Growth opportunities

Remote-friendly team

Job summary

Placements24 is seeking a Customer Experience Representative to join its fully remote team. You will create memorable interactions with customers and act as a brand ambassador and problem solver.

The role emphasizes service excellence, strong communication, and the ability to work independently from any location. You will engage across channels, document interactions in the CRM, and contribute to a positive customer journey.

Qualifications

• Experience in customer experience or related role.
• Excellent communication and empathy.
• Strong CRM and customer support tool knowledge.
• Ability to work remotely with high productivity.
• Customer-centric service mindset.

Responsibilities

• Engage with customers across channels to provide support and resolve inquiries.
• Proactively improve the customer journey and build strong relationships.
• Document interactions, feedback, and issues in the CRM accurately.
• Collaborate with cross-functional teams to address customer concerns.
• Identify trends and insights to inform service strategies.

Skills

Customer experience

Communication skills

CRM proficiency

Remote work ability

Customer-centric approach

Tools

CRM platforms

Job description

Placements24 is seeking a Customer Experience Representative to join its fully remote team. You will create memorable interactions with customers and act as a brand ambassador and problem solver.

The role emphasizes service excellence, strong communication, and the ability to work independently from any location. You will engage across channels, document interactions in the CRM, and contribute to a positive customer journey.