Remote Customer Experience Advocate

Placements24; Sandton; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Full remote work arrangement

Health insurance coverage

Job summary

Placements24 is seeking a highly motivated Remote Customer Service Advocate to join a fully remote team. You will act as the voice of the customer, delivering exceptional support from your home office and resolving issues for a geographically dispersed client base.

Ideal candidates have proven experience in customer service, excellent communication skills, and a self-motivated, disciplined approach to working remotely with minimal supervision.

Qualifications

• Proven experience in customer service, including remote support.
• Excellent verbal and written communication, with clear information delivery.
• Able to manage time and organize tasks in a home-office setting.

Responsibilities

• Deliver outstanding customer service via phone, email, and chat to a remote client base.
• Troubleshoot and resolve customer issues related to products and services.
• Maintain accurate records of customer interactions in the CRM system.
• Proactively identify customer needs and provide solutions or information.
• Collaborate with remote team members and supervisors to ensure consistent service.

Skills

Customer service

Remote work

Communication skills

CRM software

Time management

Tools

CRM software

Online collaboration tools

Job description

Placements24 is seeking a highly motivated Remote Customer Service Advocate to join a fully remote team. You will act as the voice of the customer, delivering exceptional support from your home office and resolving issues for a geographically dispersed client base.

Ideal candidates have proven experience in customer service, excellent communication skills, and a self-motivated, disciplined approach to working remotely with minimal supervision.