Remote Customer Service Advisor – Flexible, Impactful Support

Placements24; Upington; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work

Health benefits

Professional development

Career advancement

Collaborative remote team

Job summary

Placements24 is seeking a motivated Customer Service Advisor to join their remote team. You will assist customers with inquiries, provide information about services, and resolve issues, ensuring a positive experience from a flexible home-based setting.

The role emphasizes strong communication, product knowledge, and effective use of CRM systems to document interactions and resolve concerns promptly. A collaborative remote culture supports professional growth and success.

Qualifications

• Previous experience in a customer service or call center role is preferred.
• Excellent verbal and written communication skills.
• Proficiency with customer service software and CRM systems.
• Strong problem-solving abilities and a patient demeanor.
• Ability to manage time effectively and work independently in a remote setting.

Responsibilities

• Handle incoming customer communications via phone, email, and chat.
• Provide detailed information about company products and services.
• Resolve customer complaints and issues effectively and empathetically.
• Process customer requests, such as account updates or service changes.
• Document all customer interactions and resolutions accurately in the CRM system.

Skills

Customer service

Communication

Problem solving

Time management

Remote work

Tools

CRM software

Customer service software

Job description

Placements24 is seeking a motivated Customer Service Advisor to join their remote team. You will assist customers with inquiries, provide information about services, and resolve issues, ensuring a positive experience from a flexible home-based setting.

The role emphasizes strong communication, product knowledge, and effective use of CRM systems to document interactions and resolve concerns promptly. A collaborative remote culture supports professional growth and success.