Remote Customer Service Manager - Policy Administration

Placements24; Stellenbosch; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Remote work

Job summary

Placements24 is recruiting a Customer Service Manager for a well-established insurance provider. This fully remote role allows you to lead the policy administration support team from anywhere in South Africa.

You will oversee daily operations, drive service excellence, implement best practices, and develop training programs while ensuring compliance with regulatory standards. A proven track record in customer service management and strong leadership are essential.

Qualifications

• Minimum 5 years in customer service leadership or management.
• Proven track record in remote team leadership.
• Strong knowledge of insurance policies and procedures.

Responsibilities

• Lead day-to-day operations of the policy administration support team.
• Develop and implement best practices and performance metrics.
• Design training programs and drive continuous service improvements.
• Shape customer service strategies and ensure regulatory compliance.

Skills

Leadership

Customer service management

Remote team management

Conflict resolution

Job description

About the Role

Our client, a well-established insurance provider, is looking for an experienced and dedicated Customer Service Manager to lead their policy administration support team. This position is entirely remote , offering the flexibility to work from anywhere in South Africa. You will be responsible for overseeing the day-to-day operations of the customer service department, ensuring the highest levels of client satisfaction and efficient resolution of policy-related inquiries. The ideal candidate will have a proven track record in customer service management, strong leadership skills, and a comprehensive understanding of insurance policies and procedures. We are seeking an individual who can motivate and guide a remote team to achieve service excellence. Your ability to implement best practices, develop training programs, and manage performance metrics will be crucial. This is an excellent opportunity to make a significant impact on client retention and loyalty. We foster a collaborative and supportive remote work environment where your contributions are valued and recognized. You will play a key role in shaping customer service strategies, implementing new technologies, and ensuring adherence to company standards and regulatory requirements. Your expertise in conflict resolution and customer retention will be highly beneficial in this role. Join our growing team and help us redefine the customer experience in the insurance industry.