Remote Insurance Service Leader for Policy Support

Placements24; Stellenbosch; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Remote work

Job summary

Placements24 is recruiting a Customer Service Manager for a well-established insurance provider. This fully remote role allows you to lead the policy administration support team from anywhere in South Africa.

You will oversee daily operations, drive service excellence, implement best practices, and develop training programs while ensuring compliance with regulatory standards. A proven track record in customer service management and strong leadership are essential.

Qualifications

• Minimum 5 years in customer service leadership or management.
• Proven track record in remote team leadership.
• Strong knowledge of insurance policies and procedures.

Responsibilities

• Lead day-to-day operations of the policy administration support team.
• Develop and implement best practices and performance metrics.
• Design training programs and drive continuous service improvements.
• Shape customer service strategies and ensure regulatory compliance.

Skills

Leadership

Customer service management

Remote team management

Conflict resolution

Job description

Placements24 is recruiting a Customer Service Manager for a well-established insurance provider. This fully remote role allows you to lead the policy administration support team from anywhere in South Africa.

You will oversee daily operations, drive service excellence, implement best practices, and develop training programs while ensuring compliance with regulatory standards. A proven track record in customer service management and strong leadership are essential.